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How to uninstall or remove Microsoft Office 2007 suites

This article provides methods that you can follow to uninstall or remove Microsoft Office 2007 suites.

Do you want to uninstall a different version of Microsoft Office?

To view information on how to remove or uninstall another version of Microsoft Office, click the link that matches your Office version:

How to uninstall or remove Microsoft Office 2010 suites
(http://support.microsoft.com/kb/290301/)

How to uninstall or remove Microsoft Office 2003 suites
(http://support.microsoft.com/kb/2639197/)

How to uninstall or remove Microsoft Office for Mac 2011
(http://support.microsoft.com/kb/2398768/)

How to uninstall or remove Microsoft Office for Mac 2008
(http://support.microsoft.com/kb/2500821/)

Excerpt from:
How to uninstall or remove Microsoft Office 2007 suites

How to uninstall or remove Microsoft Office 2003 suites

This article provides methods that you can follow to uninstall or remove Microsoft Office 2003 suites.

Do you want to uninstall a different version of Microsoft Office?

To view information on how to remove or uninstall another version of Microsoft Office, click the link that matches your Office version:

How to uninstall or remove Microsoft Office 2010 suites
(http://support.microsoft.com/kb/290301/)

How to uninstall or remove Microsoft Office 2007 suites
(http://support.microsoft.com/kb/928218/)

How to uninstall or remove Microsoft Office for Mac 2011
(http://support.microsoft.com/kb/2398768/)

How to uninstall or remove Microsoft Office for Mac 2008
(http://support.microsoft.com/kb/2500821/)

See the original post:
How to uninstall or remove Microsoft Office 2003 suites

Error message when you log on to an upgraded installation of Microsoft FRx with Microsoft Dynamics SL: "(CheckOFSIConnection)40002: Unable to create RDO Environment. Please verify DSN Information"

Article ID: 849176 – Last Review: January 17, 2012 – Revision: 7.0

When you log on to an upgraded installation of Microsoft FRx with Microsoft Dynamics SL, you receive the following error message:

(CheckOFSIConnection)40002: Unable to create RDO Environment. Please verify DSN Information.

This problem occurs for one or more of the following reasons.

Cause 1

A Master password is used in Microsoft FRx, and a blank Master password is used in Microsoft Dynamics SL. See Resolution 1.

Note If you are using Microsoft FRx with Service Pack 2 or an earlier version together with Microsoft Dynamics SL 6.0 without any service packs installed, you may have a blank Master password. You must specify a Master password in later versions.

Cause 2

A Master password is used in Microsoft Dynamics SL, and a blank Master password is used in Microsoft FRx. See Resolution 2.

Cause 3

An error is caused by user security when you log on to a Terminal Server. See Resolution 3.

Cause 4

FRx was recently upgraded to Service Pack 12 (6.7.12008) and Windows authentication is used. This only applies to Solomon 7.0. See Resolution 4.

Resolution 1

To resolve this problem, delete the Master password in Microsoft FRx. To do this, follow these steps:

  1. Start Microsoft FRx. To do this, click Start, click All Programs, click FRx 6.7, and then click Report Designer.
  2. Click Admin, and then click Organization.
  3. If you are prompted for the administrator user password, enter the password, and then click OK.
  4. When the Organization Information window opens, click OK.

    Note This guarantees that the Master password box appears when you open the Company Information window.

  5. Click Company, and then click Information.
  6. Click the company, and then click the System Specific Information tab.
  7. Click in the Master password field, and then delete the password.
  8. Click Save, and then click Set as Default. A Database Login window opens.
  9. Enter a valid Solomon User ID and password or SYSADMIN and the password.
  10. Repeat step 3 through step 8 for all the companies.

Resolution 2

To resolve this problem, add the Master password in Microsoft FRx. To do this, follow these steps:

  1. Verify that you know the correct Master password by entering it in Microsoft Query Analyzer. To do this, follow these steps:
    1. Click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
    2. In the Login name box, enter Master60SP.
    3. Enter the password, and then click OK.

      Note If you do not know the Master60SP password, contact the Microsoft Dynamics SL team for help with setting or changing the Master60SP password.

  2. Start Microsoft FRx. To do this, click Start, click All Programs, click FRx 6.7, and then click Report Designer.
  3. Click Admin, and then click Organization.
  4. If you are prompted for the administrator user password, enter the password, and then click OK.
  5. When the Organization Information window opens, click OK.

    Note This guarantees that the Master password box appears when you open the Company Information window.

  6. Click Company, and then click Information.
  7. Click the company, and then click the System Specific Information tab.
  8. In the Master password field, type the Master password that you verified in step 1.
  9. Click Save, and then click Set as Default. A Database Login window opens.
  10. Enter a valid Solomon User ID and password or SYSADMIN and the password.
  11. Repeat step 3 through step 8 for all the companies.

Resolution 3

To resolve this problem, verify the permissions for the user on the server. To do this, follow these steps:

  1. Log on to the server as the local administrator or as the domain administrator.
  2. Make the user an administrator on the server.
  3. Log on to the server as the user.
  4. Open Windows Explorer, and then open the FRx67 code folder. By default, this folder is located in the Microsoft Dynamics SL folder.
  5. To register the .dll files, double-click the FRxReg.exe file.
  6. Click Start, click All Programs, click FRx 6.7, and then click Report Designer.
  7. Log off, and then log on as the local administrator or as the domain administrator.
  8. Remove the administrator permissions from the user.
  9. Log on to the server, and then verify that the user can open Microsoft FRx.

Resolution 4

To resolve this problem, you will have to roll back to FRx 6.7 Service Pack 11. For more information above how to remove a service pack from FRx, see KB article .



APPLIES TO
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics SL 7.0
  • Microsoft Dynamics SL 6.5
  • Microsoft Business Solutions–Solomon 6.0, when used with:
    • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
kberrmsg kbexpertisebeginner kbtshoot kbprb kbexpertiseinter kbsolomonfrx kbmbsenvironment kbmbsmigrate KB849176

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Error message when you log on to an upgraded installation of Microsoft FRx with Microsoft Dynamics SL: "(CheckOFSIConnection)40002: Unable to create RDO Environment. Please verify DSN Information"

2007 Office system cumulative update for December 2011

The cumulative update packages for December 2011 contain the latest hotfixes for the 2007 Microsoft Office core suite applications and 2007 Microsoft Office servers.

We recommend that you test hotfixes before you deploy them in a production environment. Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous update package. We recommend that you consider applying the most recent fix release that contains the hotfix that you need.

How to obtain the December 2011 cumulative update packages

A set of supported cumulative update packages are now available from Microsoft. However, each package is intended to correct only the applications that are listed in this article. Apply the packages only to systems that are experiencing these specific problems. If you are not severely affected by any of these problems, we recommend that you wait for the next update package that contains the hotfixes in these cumulative update packages.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for a specific cumulative update package. To create a separate service request, visit the following Microsoft website:

Packages that are included in the December 2011 cumulative update

A link to a Microsoft Knowledge Base article that discusses each hotfix will be released as the article becomes available. To obtain a specific hotfix, please contact support and ask for the hotfix by referencing the Knowledge Base article number.

For more information about the 2007 Office suite issues that are fixed in this cumulative update, click the following article numbers to view the articles in the Microsoft Knowledge Base (KB).

2007 Office system client updates

Collapse this tableExpand this table

Hotfix package name Knowledge Base article number Product
Excel-x-none.msp, Oart-x-none.msp, Oartconv-x-none.msp, Xlview-x-none.msp, Xlconv-x-none.msp
2597045 

(http://support.microsoft.com/kb/2597045/
)
Description of the Excel 2007 hotfix package (Excel-x-none.msp, Oart-x-none.msp, Oartconv-x-none.msp, Xlview-x-none.msp, Xlconv-x-none.msp): December 13, 2011
Excel 2007
Oart-x-none.msp, Oartconv-x-none.msp
2596992 

(http://support.microsoft.com/kb/2596992/
)
Description of the Excel 2007 hotfix package (Oart-x-none.msp, Oartconv-x-none.msp): December 13, 2011
Excel 2007
Excel-x-none.msp, Xlconv-x-none.msp, Graph-x-none.msp
2596991 

(http://support.microsoft.com/kb/2596991/
)
Description of the Excel 2007 hotfix package (Excel-x-none.msp, Xlconv-x-none.msp, Graph-x-none.msp): December 13, 2011
Excel 2007
Mso-x-none.msp
2597044 

(http://support.microsoft.com/kb/2597044/
)
Description of the 2007 Office system hotfix package (Mso-x-none.msp): December 13, 2011
2007 Office system
Outlook-x-none.msp
2596993 

(http://support.microsoft.com/kb/2596993/
)
Description of the Outlook 2007 hotfix package (Outlook-x-none.msp): December 13, 2011
Outlook 2007
Outlook-x-none.msp, Outlook-en-us.msp
2596985 

(http://support.microsoft.com/kb/2596985/
)
Description of the Outlook 2007 hotfix package (Outlook-x-none.msp, Outlook-en-us.msp): December 13, 2011
Outlook 2007
Powerpoint-x-none.msp, Pptconv-x-none.msp
2596995 

(http://support.microsoft.com/kb/2596995/
)
Description of the PowerPoint 2007 hotfix package (Powerpoint-x-none.msp, Pptconv-x-none.msp): December 13, 2011
PowerPoint 2007
Project-x-none.msp
2596984 

(http://support.microsoft.com/kb/2596984/
)
Description of the Project 2007 hotfix package (Project-x-none.msp): December 13, 2011
Project 2007
Visio-x-none.msp
2596981 

(http://support.microsoft.com/kb/2596981/
)
Description of the Visio 2007 hotfix package (Visio-x-none.msp): December 13, 2011
Visio 2007
Word-x-none.msp, Wordconv-x-none.msp
2596990 

(http://support.microsoft.com/kb/2596990/
)
Description of the Word 2007 hotfix package (Word-x-none.msp, Wordconv-x-none.msp): December 13, 2011
Word 2007

2007 Office server rollup updates for Microsoft Office SharePoint Server (MOSS) and for Windows SharePoint Services (WSS) Servers

Collapse this tableExpand this table

Hotfix package name Knowledge Base article number Product
MOSS server-package
2596986 

(http://support.microsoft.com/kb/2596986/
)
Description of the SharePoint Server 2007 cumulative update server hotfix package (MOSS server-package): December 16, 2011
SharePoint Server 2007
WSS server-package
2596987 

(http://support.microsoft.com/kb/2596987/
)
Description of the Windows SharePoint Services 3.0 cumulative update server hotfix package (WSS server-package): December 13, 2011
Windows SharePoint Services 3.0

2007 Office individual server updates

Collapse this tableExpand this table

Hotfix package name Knowledge Base article number Product
Ifswfe-x-none.msp
2597046 

(http://support.microsoft.com/kb/2597046/
)
Description of the Office Forms Server 2007 hotfix package (Ifswfe-x-none.msp): December 13, 2011
Office Forms Server 2007
Pjsrvapp-x-none.msp, Pjsrvwfe-x-none.msp
2596989 

(http://support.microsoft.com/kb/2596989/
)
Description of the Project Server 2007 hotfix package (Pjsrvapp-x-none.msp, Pjsrvwfe-x-none.msp): December 16, 2011
Project Server 2007
Coreserver-x-none.msp
2596982 

(http://support.microsoft.com/kb/2596982/
)
Description of the SharePoint Server 2007 hotfix package (Coreserver-x-none.msp): December 13, 2011
SharePoint Server 2007
Sts-x-none.msp
2596983 

(http://support.microsoft.com/kb/2596983/
)
Description of the Windows SharePoint Services 3.0 hotfix package (Sts-x-none.msp): December 13, 2011
Windows SharePoint Services 3.0

Prerequisites

Prerequisites are listed in the KB articles for the individual packages.

Follow this link:
2007 Office system cumulative update for December 2011

Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

Microsoft has released Update Rollup 4 for Microsoft Exchange Server 2010 Service Pack 1 (SP1) that is dated July 27, 2011. This article describes the following information about the update rollup:
  • The issues that the update rollup resolves
  • How to obtain the update rollup
  • The prerequisites to install the update rollup

Issues that the update rollup resolves

Update Rollup 4 for Exchange Server 2010 SP1 resolves the issues that are described in the following Microsoft Knowledge Base (KB) articles:

  • 2537099 

    (http://support.microsoft.com/kb/2537099/
    )
    “80040154″ error message when you try to configure external Client Access namespaces on an Exchange Server 2010 server
  • 2536700 

    (http://support.microsoft.com/kb/2536700/
    )
    Outlook stops responding when you try to copy a folder to its subfolder by using Outlook in online mode in an Exchange Server 2010 SP1 environment
  • 2536517 

    (http://support.microsoft.com/kb/2536517/
    )
    The Microsoft Exchange RPC Client Access service crashes intermittently on an Exchange Server 2010 server
  • 2536494 

    (http://support.microsoft.com/kb/2536494/
    )
    It takes a long time to return results when you perform an Advanced Find search on a mailbox by using Outlook in online mode in an Exchange Server 2010 SP1 environment
  • 2535648 

    (http://support.microsoft.com/kb/2535648/
    )
    The EMC takes a long time to open in an Exchange Server 2010 environment
  • 2535130 

    (http://support.microsoft.com/kb/2535130/
    )
    Performance in Outlook or in OWA decreases when you use IMAP4 to access the contacts folder in an Exchange Server 2010 environment
  • 2535105 

    (http://support.microsoft.com/kb/2535105/
    )
    Outlook client applications cannot connect to public folders after you install Exchange Server 2010 SP1
  • 2533543 

    (http://support.microsoft.com/kb/2533543/
    )
    Event ID 2153 is logged on each database availability group member in an Exchange Server 2010 environment
  • 2533538 

    (http://support.microsoft.com/kb/2533538/
    )
    You cannot look up the free/busy information of a user who is located on an Exchange Server 2010 organization from another Exchange Server 2010 organization
  • 2533451 

    (http://support.microsoft.com/kb/2533451/
    )
    A RBAC role assignee can unexpectedly run the “Update-FileDistributionService” command on an Exchange Server 2010 server that is outside the role assignment scope
  • 2519359 

    (http://support.microsoft.com/kb/2519359/
    )
    “Changes to the rule cannot be saved.” error message when you try to create a reply rule by using Outlook in an Exchange Server 2010 environment
  • 2518850 

    (http://support.microsoft.com/kb/2518850/
    )
    You cannot receive email messages on a mobile phone by using ActiveSync in an Exchange Server 2010 environment
  • 2517088 

    (http://support.microsoft.com/kb/2517088/
    )
    Public folder conflict resolution does not work as usual in an Exchange Server 2010 environment
  • 2515259 

    (http://support.microsoft.com/kb/2515259/
    )
    “The items could not be copied.” error message when you run the Get-MailboxSearch cmdlet in an Exchange Server 2010 SP1 environment
  • 2514709 

    (http://support.microsoft.com/kb/2514709/
    )
    Event ID 1001 after you successfully the install Exchange Server 2010 Unified Messaging server role
  • 2514574 

    (http://support.microsoft.com/kb/2514574/
    )
    The Exchange RPC Client Access service crashes in an Exchange Server 2010 environment
  • 2513723 

    (http://support.microsoft.com/kb/2513723/
    )
    The “New-MailboxImportRequest” cmdlet does not import all messages in a .pst file in the ANSI format in an Exchange Server 2010 environment
  • 2512023 

    (http://support.microsoft.com/kb/2512023/
    )
    “GetUserOofSettings”, “SetUserOofSettings” and “GetUserAvailability” operations do not support Exchange Impersonation on the Exchange Server 2010 SP1 schema
  • 2511897 

    (http://support.microsoft.com/kb/2511897/
    )
    You cannot send an email message to a mailbox for a brief period when you move the mailbox by using online move in an Exchange Server 2010 environment
  • 2507463 

    (http://support.microsoft.com/kb/2507463/
    )
    You cannot move a mailbox that contains a corrupted Search Folder in an Exchange Server 2010 environment
  • 2506820 

    (http://support.microsoft.com/kb/2506820/
    )
    The free/busy information does not display of a user whose mailbox is located on an Exchange Server 2003 server
  • 2506049 

    (http://support.microsoft.com/kb/2506049/
    )
    The hierarchy of a new public folder database on an Exchange Server 2010 SP1 server is not replicated
  • 2505968 

    (http://support.microsoft.com/kb/2505968/
    )
    The EdgeTransport.exe process crashes when you apply a rule that contains a bad email address in an Exchange Server 2010 environment
  • 2504453 

    (http://support.microsoft.com/kb/2504453/
    )
    You cannot retrieve statistical information about a public folder by using the “Get-PublicFolderStatistics” cmdlet in an Exchange Server 2010 SP1 environment
  • 2503337 

    (http://support.microsoft.com/kb/2503337/
    )
    Comments of your meeting response message is missing when you decline a meeting request in an Exchange Server 2010 environment
  • 2501070 

    (http://support.microsoft.com/kb/2501070/
    )
    A RBAC role assignee can stop queue processing on an Exchange Server 2010 Hub Transport server or an Exchange Server 2010 Edge Transport server that is outside the role assignment scope
  • 2500903 

    (http://support.microsoft.com/kb/2500903/
    )
    A space is missing in the subject line of a “Tentative” meeting response in an Exchange Server 2010 environment
  • 2500648 

    (http://support.microsoft.com/kb/2500648/
    )
    “There are no items to show in this view.” error message when you try to view a folder in Outlook in an Exchange Server 2010 environment
  • 2495010 

    (http://support.microsoft.com/kb/2495010/
    )
    The EdgeTransport.exe process consumes 100% CPU usage on an Exchange Server 2010 Edge Transport server or an Exchange Server 2007 Edge Transport server
  • 2493393 

    (http://support.microsoft.com/kb/2493393/
    )
    You cannot use ECP to perform a wipe on a mobile phone in an Exchange Server 2010 SP1 environment
  • 2492068 

    (http://support.microsoft.com/kb/2492068/
    )
    “The item cannot be saved to this folder.” error message when try to post an item to a mail-disabled public folder in an Exchange Server 2010 SP1 environment
  • 2491354 

    (http://support.microsoft.com/kb/2491354/
    )
    You cannot view the free/busy information of users in a mixed Exchange Server 2007 and Exchange Server 2010 environment
  • 2490134 

    (http://support.microsoft.com/kb/2490134/
    )
    A deferred delivery email message is not delivered by using Outlook 2007 in online mode in an Exchange Server 2010 environment
  • 2489964 

    (http://support.microsoft.com/kb/2489964/
    )
    An update enables range 0x-0x1F characters in the display name of an Exchange Server 2010 user account
  • 2489938 

    (http://support.microsoft.com/kb/2489938/
    )
    The “Connect-ExchangeServer” function does not change the target Exchange server in Exchange Server 2010
  • 2489130 

    (http://support.microsoft.com/kb/2489130/
    )
    A RBAC role assignee can unexpectedly change mailbox properties that are outside the management role group scope in an Exchange Server 2010 environment
  • 2488643 

    (http://support.microsoft.com/kb/2488643/
    )
    Outlook downloads duplicated POP3 email messages in an Exchange Server 2010 environment
  • 2479188 

    (http://support.microsoft.com/kb/2479188/
    )
    The iCal parts of an email message contain invalid entries when they are sent from an Exchange Server 2003 mailbox to an Exchange Server 2010 mailbox
  • 2477273 

    (http://support.microsoft.com/kb/2477273/
    )
    The DomainController parameter does not work when you use the “MoveMailbox.ps1″ script to move mailboxes in an Exchange Server 2010 environment
  • 2471964 

    (http://support.microsoft.com/kb/2471964/
    )
    A NDR is sent to the sender when you move an email message to a personal folder file in an Exchange Server 2010 SP1 or a later version environment
  • 2467619 

    (http://support.microsoft.com/kb/2467619/
    )
    A user who manages a distribution group cannot remove another user whose mailbox is disabled in an Exchange Server 2010 environment
  • 2465292 

    (http://support.microsoft.com/kb/2465292/
    )
    “MAPI_E_FAILONEPROVIDER (0x8004011D)” error message when you access an Exchange Server 2010 mailbox by using a MAPI application
  • 2446908 

    (http://support.microsoft.com/kb/2446908/
    )
    ESE event descriptions are missing in Event Viewer when the Eseutil utility is called on an Exchange Server 2010 SP1 server
  • 2394554 

    (http://support.microsoft.com/kb/2394554/
    )
    An email message is not delivered if it contains unsupported encoded characters in the subject line in an Exchange Server 2010 environment
  • 2491951 

    (http://support.microsoft.com/kb/2491951/
    )
    You cannot install Exchange Server 2010 SP1 if the NetBIOS domain name of the domain controller contains an ampersand (&) character
  • 2507066 

    (http://support.microsoft.com/kb/2507066/
    )
    Administrator audit logging is disabled unexpectedly during an Exchange Server 2010 SP1 installation

Update rollup information

To download and install Update Rollup 4 for Exchange Server 2010 SP1, visit the following Microsoft Update website:

Note Microsoft Update does not detect Update rollups on Exchange Server 2010 Mailbox servers that are part of a database availability group (DAG).

To use this update rollup in the following scenarios, the update rollup is also available from the Microsoft Download Center:

  • Deploy Update Rollup 4 for Exchange Server 2010 SP1 to multiple computers that are running Exchange Server 2010 SP1.
  • Deploy Update Rollup 4 for Exchange Server 2010 SP1 to Mailbox servers that are part of a database availability group (DAG).

The file is available for download from the following Microsoft Download Center website: Release date:July 27, 2011.

Update issue on computers that are not connected to the Internet

When you install this update rollup on a computer that is not connected to the Internet, you may experience long installation times. Additionally, you may receive the following message:

Creating Native images for .Net assemblies.

This issue occurs because of network requests for the http://crl.microsoft.com/pki/crl/products/CodeSigPCA.crl
(http://crl.microsoft.com/pki/crl/products/CodeSigPCA.crl)
website.

When the network requests look up the certificate revocation list for each assembly that native image generation (NGen) compiles to native code, each request must time out before the installation continues.

To resolve this issue, disable the Check for publisher’s certificate revocation security option in Internet Explorer. To do this, follow these steps:

  1. In Internet Explorer, click Tools, click Internet Options, and then click the Advanced tab.
  2. Under the Security section, clear the Check for publisher’s certificate revocation check box.
  3. Click OK.

We recommend that you clear this security option in Internet Explorer if the computer is in a tightly controlled environment. After you install this update, re-enable the Check for publisher’s certificate revocation security option.

Update issue on computers that have customized Outlook Web App files

Important Before you apply the update rollup, we recommend that you make a backup copy of any customized Outlook Web App files. For more information about how to customize Outlook Web App, visit the following Microsoft website:

When you apply an update rollup package, the update process updates the Outlook Web App files if they are required. Therefore, any customizations to the Logon.aspx file or to other Outlook Web App files are overwritten, and you must re-create the Outlook Web App customizations in Logon.aspx.

Update issue for CAS Proxy Deployment Guidance customers who deploy CAS-CAS proxying

If you meet both of the following conditions, apply the update rollup on the Internet-facing Client Access servers before you apply the update rollup on the non-Internet-facing Client Access servers:

  • You are a CAS Proxy Deployment Guidance customer.
  • You have deployed CAS-CAS proxying.

Note For other Exchange Server 2010 configurations, you do not have to apply the update rollup on the servers in a certain order.

For more information about CAS-CAS proxying, visit the following Microsoft website:

Prerequisites

To apply this update, you must have the Exchange Server 2010 SP1 installed.

Note Remove all interim updates for Exchange Server 2010 SP1 before you apply this update rollup.

Restart requirement

The required services are automatically restarted when you apply this update rollup.

Removal information

To remove Update Rollup 4 for Exchange Server 2010 SP1, use Add or Remove Programs item in Control Panel to remove update 2579150.

REFERENCES

For more information about terminology that Microsoft uses to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 

(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates

Read More:
Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

Stop error code 0x000000D1 when Windows Server 2003 is under a heavy network load

Your Microsoft Windows Server 2003-based computer may intermittently stop responding (hang), and you may receive a “STOP D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)” error message on a blue screen that is similar to the following:

***STOP 0x000000D1 (parameter1 , parameter2, parameter3, parameter4)
Tcipip.sys

This problem may occur during a period of high network use. The problem is most likely to occur on a Windows Server 2003-based computer that uses two or more processors or that uses a single processor with hyperthreading enabled. The problem occurs because, during the fast retransmit of a segment, the segment has already been acknowledged with a TCP acknowledgment (ACK).
To resolve this problem, download and install the hotfix that is described in the following Microsoft Knowledge Base article:

840711 

(http://support.microsoft.com/kb/840711/
)
A NULL IP address is assigned to the network adapter in a Windows Server 2003-based computer

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 

(http://support.microsoft.com/kb/816915/
)
New file naming schema for Microsoft Windows software update packages
824684 

(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates

Continue Reading:
Stop error code 0x000000D1 when Windows Server 2003 is under a heavy network load

Error occurs when you install Microsoft Dynamics CRM 2011 Server on a domain whose NetBIOS domain name contains a period (.)

When you try to install Microsoft Dynamics CRM 2011 Server on a domain, you receive the following error message:

Exception occurred during Microsoft.CRM.Tools.Admin.OrganizationCreator: Action Microsoft.crm.tools.Admin.provisionBusinessAction Failed

Additionally, the following error message is logged in the Setup log:

Error | Installer complete: OrganizationCreator – Error encountered
Error | Exception occured during Microsoft.CRM.Tools.Admin.OrganizationCreator : Action Microsoft.crm.tools.Admin.provisionBusinessAction Failed.
Inner exception:
The domain logon for this user is invalid: (Dom.ain).
Select another domain logon and try again.
At Microsoft.CRM.Authentication.UserManagementFactory.ValidateActiveDirectoryUser…

Then, you try to install Microsoft Dynamics CRM 2011 Server by updating the Microsoft Dynamics CRM 2011 Server setup files. To do this, you use one of the following methods:

  • Select Get updates for Microsoft Dynamics CRM (recommended) during Microsoft Dynamics CRM 2011 Server installation.
  • Follow the directions in the following Microsoft Knowledge Base (KB) article:
    2434455 

    (http://support.microsoft.com/kb/2434455/
    )
    How to obtain the setup updates for Microsoft Dynamics CRM 2011

When you finish installing Microsoft Dynamics CRM 2011 Server by updating the Microsoft Dynamics CRM 2011 Server setup files, you cannot complete the following tasks:

  • Create new organizations in Microsoft Dynamics CRM 2011 Server
  • Add users to Microsoft Dynamics CRM 2011 Server
You receive an error message when you try to install Microsoft Dynamics CRM 2011 Server on a domain because the Microsoft Dynamics CRM 2011 Server setup blocks installation when the domain’s NetBIOS domain name contains a period (.).

Additionally, you cannot create new organizations in Microsoft Dynamics CRM 2011 Server or add users to Microsoft Dynamics CRM 2011 Server when you install Microsoft Dynamics CRM 2011 Server by updating the setup files.

To install Microsoft Dynamics CRM 2011 Server on a domain whose NetBIOS domain name contains a period (.), follow these steps:
  1. Create the appropriate registry key on the server on which you want to install Microsoft Dynamics CRM 2011 Server. To do this, follow these steps:
    1. Open Registry Editor.
    2. Browse to the following location:

      HKLMSoftwareMicrosoft

    3. Create the MSCRM registry key if it does not already exist.
    4. Browse to the following location:

      HKLMSoftwareMicrosoftMSCRM

    5. Create a new DWORD type registry value, and then name the registry value VerifyDomainName.
    6. Set the datavalue of the VerifyDomainName value to 1
  2. During the Microsoft Dynamics CRM 2011 Server setup, complete one of the following tasks:
    • Select Get updates for Microsoft Dynamics CRM (recommended).
    • If the server does not have an Internet connection, follow the directions in the following KB article to obtain and install the updates:
      2434455 

      (http://support.microsoft.com/kb/2434455/
      )
      2434455: How to obtain the setup updates for Microsoft Dynamics CRM 2011

As soon as the Microsoft Dynamics CRM 2011 Server setup is complete, install Update Rollup 4 for Microsoft Dynamics CRM 2011, and then restart the server.
After you restart the server, you will be able to create new organizations in Microsoft Dynamics CRM 2011 Server and add users to Microsoft Dynamics CRM 2011 Server.

For more information about Update Rollup 4 for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:

2556167 

(http://support.microsoft.com/kb/2556167/
)
Update Rollup 4 for Microsoft Dynamics CRM 2011 is available
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the “Applies to” section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 

(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 

(http://support.microsoft.com/kb/887283/
)

Microsoft Business Solutions CRM software hotfix and update package naming standards

Continued here:
Error occurs when you install Microsoft Dynamics CRM 2011 Server on a domain whose NetBIOS domain name contains a period (.)

Index of troubleshooting and diagnostics tools for Office 365

Troubleshooting and diagnostics tools for Office 365

The Do-It-Yourself (DIY) Troubleshooting support tool

The DIY Troubleshooting support tool is a comprehensive, self-help solution that helps you solve questions or issues that you have with Office 365. The tool offers a refined set of options to guide you to a resolution. It pinpoints key technical support issues and provides immediate solutions without the need to post questions to the Community or to submit a support request. The interface conveniently displays hundreds of possible help and support assets such as Help topics, Microsoft Knowledge Base articles, videos, wikis, and blog posts. As you move through a list of troubleshooting options, the tool dynamically displays funneled-down content to lead you to the answers that you need.

To access the DIY Troubleshooting support tool, visit the following Office 365 website:

DirSync

Directory synchronization

For more information about troubleshooting and diagnostics tools for directory synchronization in Office 365 and examples of how these tools are used to diagnose and resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2635488 

(http://support.microsoft.com/kb/2635488/
)
Troubleshooting and diagnostics tools for directory synchronization in Office 365
Tools

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Third-party tools

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Exchange Online

For more information about troubleshooting and diagnostics tools for Exchange Online in Office 365 and examples of how these tools are used to diagnose and resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2635083 

(http://support.microsoft.com/kb/2635083/
)
Troubleshooting and diagnostics tools for Exchange Online in Office 365
Tools

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Third-party tools

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Identity

For more information about troubleshooting and diagnostics tools for identity in Office 365 and examples of how these tools are used to diagnose and resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2635474 

(http://support.microsoft.com/kb/2635474/
)
Troubleshooting and diagnostics tools for identity in Office 365
Tools

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Lync Online

For more information about troubleshooting and diagnostics tools for identity in Office 365 and examples of how these tools are used to diagnose and resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2628588 

(http://support.microsoft.com/kb/2628588/
)
Troubleshooting and diagnostics tools for Lync Online in Office 365
Tools

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Third-party tools

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Networking

For more information about troubleshooting and diagnostics tools for networking in Office 365 and examples of how these tools are used to diagnoseand resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2635458 

(http://support.microsoft.com/kb/2635458/
)
Troubleshooting and diagnostics tools for networking in Office 365
Tools

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Third-party tools

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SharePoint Online

For more information troubleshooting and diagnostics tools for SharePoint Online in Office 365 and examples of how these tools are used to diagnose and resolve issues, click the following article number to view the article in the Microsoft Knowledge Base:

2633997  

(http://support.microsoft.com/kb/2633997 /
)
Troubleshooting and diagnostics tools for SharePoint Online in Office 365
Tools

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Read More:
Index of troubleshooting and diagnostics tools for Office 365

Troubleshooting and diagnostics tools for Exchange Online in Office 365

Article ID: 2635083 – Last Review: January 16, 2012 – Revision: 9.0

This article lists tools that you can use to help troubleshoot issues in Exchange Online for Microsoft Office 365. It also lists some examples of how these tools are used to diagnose and resolve common Exchange Online support issues.

Troubleshooting tools

You can use the following tools to troubleshoot Exchange Online issues:

  • Active Directory Explorer (AD Explorer)AD Explorer is an Active Directory viewer and editor. You can use AD Explorer to navigate an Active Directory database, define favorite locations, view object properties and attributes without having to open dialog boxes, edit permissions, view an object’s schema, and execute sophisticated searches that you can save and re-execute. For more information about AD Explorer, visit the following Microsoft website:
  • Active Directory Service Interfaces Editor (ADSI Edit)ADSI Edit is a Lightweight Directory Access Protocol (LDAP) editor that you can use to manage objects and attributes in Active Directory. ADSI Edit (Adsiedit.msc) provides a view of every object and every attribute in an Active Directory forest. You can use ADSI Edit to query, to view, and to edit attributes that are not exposed through other Active Directory Microsoft Management Console (MMC) snap-ins. For more information about ADSI Edit, visit the following Microsoft website:
  • Exchange Control Panel

    The Exchange Control Panel is a web-based tool that enables Office 365 administrators to create and to manage users, distribution groups, contacts, and polices for Exchange Online. The Exchange Control Panel also enables administrators to complete migrations, depending on the kind of environment. For more information about Exchange Control Panel in Office 365, visit the following Microsoft website:

  • Exchange Management Console

    The Exchange Management Console (EMC) is a Microsoft Management Console (MMC)-based tool that provides Exchange Server administrators with a graphical user interface to manage on-premises deployments of Exchange. In Office 365, EMC can be used to configure hybrid deployment features, such as cross-premises mail flow and free/busy sharing between an on-premises Exchange 2010 SP1 environment and Exchange Online. EMC also offers an option for Exchange Online administrators to migrate mailboxes between Exchange Online and an on-premises Exchange environment. For more information, visit the following Microsoft website: 
  • Exchange Online PowerShell

    Windows PowerShell is a command-line shell and scripting language that is designed for system administration and Automation. You can use Windows PowerShell with Windows Remote Management (WinRM) in the Windows Management Framework on a local computer to connect to your cloud-based organization and perform management tasks. For more information about how to use Windows PowerShell in Exchange Online, visit the following Microsoft website:
  • FiddlerFiddler is an HTTP debugging proxy that logs all HTTP traffic between your computer and the Internet. It enables you to inspect all HTTP traffic, set breakpoints, and “fiddle” with incoming or outgoing data. For more information about Fiddler, visit the following Microsoft website:
  • Forefront Online Protection for Exchange (FOPE) Administration Center

    The FOPE Administration Center is a web portal (https://admin.messaging.microsoft.com
    (https://admin.messaging.microsoft.com)
    ) that the service administrator uses to manage settings for your company, its user accounts, and the FOPE and the optional subscriptions that your company has purchased. Tasks that you can perform include activate and manage your domains; manage company information; manage users and accounts; manage spam, virus, and policy filters; manage message policy rules; configure quarantine settings; monitor and trace message activity; monitor overall service health; and stay informed about planned outages, virus outbreaks, and other events that affect your service; access training and reference materials; and obtain technical support.

  • LdpLdp is a Lightweight Directory Access Protocol (LDAP) client that enables you to perform operations such as connect, bind, search, modify, add, and delete against any LDAP-compatible directory, such as Active Directory. LDP is used to view objects that are stored in Active Directory together with their metadata. For more information, visit the following Microsoft website:
  • Microsoft Exchange Server MAPI Editor (MFCMAPI)

    The MFCMAPI tool is a sample MAPI client. It uses Microsoft published APIs to provide access to MAPI stores through a graphical user interface. MFCMAPI is used to help investigate Exchange and Outlook issues and to give developers a canonical sample for MAPI development. For more information about MFCMAPI, visit the following CodePlex website:

  • Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit

    The MOSDAL Support Toolkit performs network diagnostics and collects system configuration, network configuration, and logging information for service-based programs that are installed on the computer. The logs that the tool generates provides data to help troubleshoot configuration, network, installation, and other service-related issues. For more information about MOSDAL, click the following article number to view the article in the Microsoft Knowledge Base:
    960625 

    (http://support.microsoft.com/kb/960625/
    )
    The Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit
  • Microsoft Remote Connectivity Analyzer

    Microsoft Remote Connectivity Analyzer (http://testexchangeconnectivity.com
    (http://testexchangeconnectivity.com)
    ) is a web-based tool that can help you confirm that connectivity for Exchange servers is configured correctly and to diagnose any connectivity issues. The Remote Connectivity Analyzer website offers tests for Microsoft Exchange ActiveSync, Exchange Web Services, Microsoft Office Outlook, and Internet email. For more information about Remote Connectivity Analyzer, visit the following Microsoft website:

  • Network Monitor

    Network Monitor is a protocol analyzer. It enables you to capture, to view, and to analyze network traffic. You can use it to help troubleshoot problems with applications on the network. For more information about Network Monitor, click the following article number to view the article in the Microsoft Knowledge Base:

    933741 

    (http://support.microsoft.com/kb/933741/
    )
    Information about Network Monitor 3
  • NltestNltest performs network administrative tasks. For example, you can use it to obtain a list of domain controllers, force a remote shutdown, query the status of trust, and test trust relationships and the state of domain controller replication in a Windows domain. For more information about Nltest, visit the following Microsoft website: 
  • Nslookup

    Nslookup.exe is a command-line tool that is used to test and troubleshoot DNS issues. You can use Nslookup to perform DNS queries and to examine the contents of zone files on local and remote servers. Nslookup is available only if the TCP/IP protocol is installed on the computer. For more information about Nslookup, visit the following Microsoft website:

  • Office 365 Deployment Readiness ToolThe Office 365 Deployment Readiness Tool analyses your on-premises environment in preparation for an Office 365 for enterprises deployment. The tool is integrated with the guidance that is provided in the web edition
    (http://community.office365.com/modg/default.aspx)
    of the Microsoft Office 365 Deployment Guide.
    To download the Office 365 Deployment Readiness Tool, visit the following Microsoft website:
  • Process Monitor

    Process Monitor is a monitoring tool for Windows that shows real-time file system, registry, process and thread activity. For more information about Process Monitor, visit the following Microsoft website:
  • ULS Parsing Tool (also known as ULS Viewer)

    ULS Parsing Tool is a tool that you can use to read and to analyze Unified Logging Service (ULS) logs. To download the ULS Parsing Tool, visit the following Microsoft website:

Third-party tools

You can also use the following third-party tools to help troubleshoot Exchange Online issues.

  • AdFind

    AdFind is a third-party command-line tool that is used to query Active Directory. For more information about AdFind, visit the following Joeware.net website:

  • BlackBerry device simulators

    Use BlackBerry device simulators to simulate specific Blackberry device models to help troubleshoot issues. For more information, visit the following Research in Motion (RIM) website:

  • Network-Tools.comNetwork-Tools.com is a third-party website that includes a collection of network tools for troubleshooting network issues. To use these tools, visit http://www.network-tools.com
    (http://www.network-tools.com)
    .

Common Exchange Online support issues

Some common Exchange Online support issues are listed here. The associated Microsoft Knowledge Base article (“Resource”) shows how one or more of the tools is used to troubleshoot the specific issue.

Collapse this tableExpand this table

Resource Title Tools used
2515404 

(http://support.microsoft.com/kb/2515404/
)
Troubleshoot domain verification issues in Office 365 Nslookup
Network-tools.com
2389390 

(http://support.microsoft.com/kb/2389390/
)
“Unable to connect to the server” error when you try to migrate your on-premises Exchange environment to Exchange Online in Office 365 Exchange Remote Connectivity Analyzer
2284755 

(http://support.microsoft.com/kb/2284755/
)
You receive an error message when you try to remove a domain from Office 365 Exchange Online PowerShell
2503266 

(http://support.microsoft.com/kb/2503266/
)
You cannot remove a meeting request or an email message in Microsoft Outlook MFCMAPI Editor
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.



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  • Microsoft Office 365 for small businesses
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Troubleshooting and diagnostics tools for Exchange Online in Office 365

Internet Accessible URLs Required For CRM 2011 Connectivity

Users unable to access CRM 2011 or specific URLs fail to load when using CRM.
Proxy and/or Firewall configuration could be configured to prevent CRM URLs from accessing server resources.
Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
(http://go.microsoft.com/fwlink/?LinkId=151500)
for other considerations.

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Internet Accessible URLs Required For CRM 2011 Connectivity

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