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How to integrate Exchange Server 2013 with Lync Server 2013, Lync Online, or a Lync Server 2013 hybrid deployment

This article discusses the configuration steps and requirements to integrate a Microsoft Exchange Server 2013 or Exchange Server 2013 hybrid deployment with Microsoft Lync Server 2013, Microsoft Lync Online in Office 365, or a hybrid combination of both. The following user configurations are considered in this article:
  1. A user mailbox on Microsoft Exchange Server 2013 on-premises integrated with Microsoft Lync Server 2013.
  2. A user mailbox on Exchange Server 2013 on-premises integrated with Microsoft Lync Online.
    • Directory synchronization is required.
    • This configuration is partly supported. See the “More Information” section.
  3. A user mailbox on Exchange Server 2013 on-premises integrated with Lync Online through a Lync Server 2013 hybrid deployment.
    • Directory synchronization and single sign-on (SSO) are required as part of setting up a Lync hybrid deployment.
The following table lists the supported features and configurations for Exchange Server 2013 (on-premises). For more information about supported Lync hybrid scenarios, go do the following Microsoft TechNet website:

Collapse this tableExpand this table

Lync and Exchange integration features Outlook integration (EWS, MAPI) Outlook Web App integration (IM/P) Outlook Web App online meetings (scheduling) Unified Contact Store High-resolution contact photos
Lync Server 2013 only Supported Supported Supported Supported Supported
Lync Online only Supported Not supported Not supported Not supported Supported
Lync Server 2013 hybrid deployment with Lync Online Supported Supported Supported* Supported* Supported

*Supported only for Lync users who are homed on-premises.

The following Microsoft Knowledge Base articles will help you troubleshoot specific features of Exchange and Lync integration. If you’re still having problems with any specific feature after you follow the steps in this article, see the appropriate articles in this section for more information.

Integration with Outlook and Exchange Web Services

  • 2436962

    (http://support.microsoft.com/kb/2436962/
    )

    “There was a problem connecting to Microsoft Office Outlook. The email address used in your default Outlook profile is different” error message when you sign in to Lync Online

  • 2787613

    (http://support.microsoft.com/kb/2787613/
    )

    “There was a problem connecting to Microsoft Office Outlook. Outlook is not installed or configured correctly” error message when you sign in to Lync Online by using Lync 2010

  • 2787614

    (http://support.microsoft.com/kb/2787614/
    )

    Exchange Server or Exchange Web Services error messages when you try to sign in to Lync Online

  • 2298541

    (http://support.microsoft.com/kb/2298541/
    )

     You’re repeatedly prompted for Exchange credentials after you sign in to Lync

Exchange Unified Contact Store and the Lync contact list

  • 2859882

    (http://support.microsoft.com/kb/2859882/
    )

    The Lync Online contact list is empty or isn’t available for users who have Exchange Online mailboxes

  • 2435699

    (http://support.microsoft.com/kb/2435699/
    )

    Contacts in Lync appear offline or aren’t searchable in the address book

  • 2811654

    (http://support.microsoft.com/kb/2811654/
    )

    Lync contact list is empty or read-only after a user’s Exchange mailbox is disconnected, unlicensed, or moved

  • 2757458

    (http://support.microsoft.com/kb/2757458/
    )

    Users are unable to modify their contact lists in Lync 2010 and Lync for Mac 2011

Exchange high-resolution contact photos in Lync

  • 2497721

    (http://support.microsoft.com/kb/2497721/
    )

    User contact photos in Lync aren’t displayed correctly

  • 2860366

    (http://support.microsoft.com/kb/2860366/
    )

    You can’t upload a photo from Lync 2013 to Lync Online

Instant messaging and online meeting scheduling in Outlook Web App

Still need help? Go to the Office 365 Community

(http://community.office365.com/)

website.

Article ID: 2614242 – Last Review: December 4, 2013 – Revision: 17.0


Applies to
  • Microsoft Lync Online
  • Microsoft Exchange Online
o365 o365e o365a o365m o365022013 after upgrade hybrid KB2614242

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How to integrate Exchange Server 2013 with Lync Server 2013, Lync Online, or a Lync Server 2013 hybrid deployment

Windows within the Microsoft Dynamics CRM Outlook client do not render properly

Microsoft Dynamics CRM windows within the Microsoft Dynamics CRM for Microsoft Office Outlook client do not render completely when the zoom level for the system display is great than 100%.
The Microsoft Dynamics CRM windows are a defined sized.  When the zoom is increased, the text gets expanded within the window but the window does not resize.
Set the Display zoom back to 100%
  1. On a client machine with the CRM Outlook client configured, click on Control Panel
  2. Click on Appearance and Personalization
  3. Click on Display
  4. Click on “Smaller – 100%”
  5. Click on Apply
  6. Log off of the workstation
  7. Log back on the workstation
The biggest issue this shows up for are Look Up windows.  For instance, when a user is creating an email within Outlook with the Microsoft Dynamics CRM for Outlook addin enabled, they can click on Set Regarding.  After doing that, the lookup window pops up and the Look For drop down is now missing.
Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2908799 – Last Review: December 4, 2013 – Revision: 2.0


Applies to
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 2013
  • Microsoft CRM client for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
kbmbsmigrate kbsurveynew KB2908799

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Windows within the Microsoft Dynamics CRM Outlook client do not render properly

"Table alias ‘alias name’ is not unique" when opening certain views in Microsoft Dynamics CRM 2011

A user may be unable to open views after Update Rollup 12. This issue happens when views of type “Advanced Find View” are modified to have fields from related entities added to the display column. Issue is identified both with Out Of Box or custom entities.
While modifying the view, the link-entity node is available twice. But for a single type of link-entity node, it must be available only once.
Installing Microsoft Dynamics CRM 2011 Update Rollup 15 resolves the issue for the views which are modified after installing Update Rollup 15. The existing views identified before installing Update Rollup 15 throwing the error needs to be fixed manually.

Here is an example showing how to fix the issue on an existing broken view:

This is how to simply reproduce the issue.

1. Navigate to Settings, click Customizations, click Customize the System, point to Entities, select Account, and click View

2. Open “Account Advanced Find View” and click on “Add Columns”

3. Select “Primary Contact (Contact)” related entity in “Record Type” dropdown

4. Check the checkbox next to “Full Name” and click on OK

5. Click on Save and Close

6. Click on Publish all Customizations

7. Open “Inactive Accounts” view and click on “Edit Filter Criteria”

8. Add/modify/delete any filter criteria (change “Status = Inactive” to “Status = Active”), click on Ok and click on Save and Close

9. Click on Publish all Customizations

10. Again, in “Inactive Accounts” view, click on “Edit Filter Criteria” and Add/modify/delete any filter criteria (change “Status = Active” to “Status = Inactive”)

11. Click on OK

12. Click on Save and Close

13. Click on Publish all Customizations

14. Go to Advanced Find and select “Accounts” in “Look for:” dropdown and select “Inactive Accounts” in “Use Saved View” dropdown

15. Click on Results

Here is how we fix it (Using the example above used to reproduce the issue):

1. Launch CRM 2011 application.

2. Navigate to Settings, point to Customizations, and click Solutions.

3. Create a new solution and add Account entity to it without adding any dependencies.

4. Now save the solution and export it as an unmanaged solution.

5. Once the unmanaged solution zip file is saved then extract the file.

6. Open ‘customizations.xml’ file in a XML editor like Visual Studio 2012 and click CTRL+M+M on the keyboard to collapse the full XML.

7. Search for the view name which was throwing error. In this case it is ‘Inactive Accounts” and this will be present only once in the whole file.

8. This will expand only 1 savedquery in the XML.

9. In this section expand element and look for .

10. You will see that following XML is duplicated:

 
                    

                   

                 

This should only be present 1 time.

10. Remove one entry of this XML from ‘customizations.xml’ file and save the changes.

11. Now zip the files again with edited customizations.xml, content_Types.xml and solution.xml.

12. Import this zip file in to CRM application and publish all customization.

13. This will fix the problem with Account Inactive Views. This is how you can fix all the other views which are throwing this error.  

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2907665 – Last Review: December 4, 2013 – Revision: 1.0


Applies to
  • Microsoft Dynamics CRM 2011
kbmbsmigrate kbsurveynew KB2907665

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"Table alias ‘alias name’ is not unique" when opening certain views in Microsoft Dynamics CRM 2011

Installation of Microsoft Dynamics CRM Reporting Extensions Fails to locate SSRS instance

When installing the Microsoft Dynamics CRM Reporting Extensions on SQL Reporting Services Server, the installation wizard fails to locate the SSRS Instance Name and the drop down is blank.

Reviewing the Reporting Extensions install log file, a warning is logged:

Warning| Could not find a local RS instance corresponding to the reporting url http:///reportserver

(http://ldndsm020004277/reportserver_crmrs)

 for organization

NOTE: By default, the Reporting Extensions install log file can be found at the following location:
%appdata%MicrosoftMSCRMLogsSrsDataConnectorSetup.log

The reason this happens is because SSRS is not on the a supported version of SQL for Microsoft Dynamics CRM.
Ensure the minimum version of SSRS is installed.

Microsoft Dynamics CRM 2011:
Microsoft SQL Server 2008 x64 SP1
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2012 x64

Microsoft Dynamics CRM 2013:
Microsoft SQL Server 2008 x64 SP3
Microsoft SQL Server 2008 x64 R2 SP2
Microsoft SQL Server 2012 x64 SP1

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2628017 – Last Review: December 4, 2013 – Revision: 3.0


Applies to
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM Connector for SQL Server Reporting Services
  • Microsoft Dynamics CRM 2013
kbmbsmigrate kbsurveynew KB2628017

View original post here:
Installation of Microsoft Dynamics CRM Reporting Extensions Fails to locate SSRS instance

Messaging records management (MMR) 2.0 doesn’t process contacts, calendar items, or tasks as expected in Office 365 dedicated

Customers have reported that the messaging records management (MMR) 2.0 feature in Microsoft Office 365 dedicated doesn’t process contacts, calendar items, or tasks as expected.

By default, MMR 2.0 doesn’t assign any retention policy tag (RPT) to the Contacts, Calendar, or Tasks folders.

Contacts

MRM 2.0 RPTs can’t be applied to the Contacts folder. Default Policy tags don’t process contact items. These tags are ignored.

Calendar and Tasks

Starting in Update Rollup 4 for Microsoft Exchange Server 2010 Service Pack 2 (SP2), you can create RPTs for the default Calendar and Tasks folders. Default RTP will also apply to the Calendar and Tasks folders. You can contact Microsoft through the CRAS system to submit a change request to enable this functionality.

For more information about retention tags and retention policies, see Retention tags and retention policies

(http://technet.microsoft.com/en-us/library/dd297955(v=exchg.150).aspx)

.

For more information about how the retention age for the Calendar and Tasks folders is calculated, see How retention age is calculated

(http://technet.microsoft.com/en-us/library/bb430780(v=exchg.150).aspx)

.

Article ID: 2914228 – Last Review: December 4, 2013 – Revision: 1.0


Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Business Productivity Online Suite Federal

Read More:
Messaging records management (MMR) 2.0 doesn’t process contacts, calendar items, or tasks as expected in Office 365 dedicated

Multiple addenda lines in the EFT file in Microsoft Dynamics GP

Consider the following scenario:

The Select Checks process is built with the option ‘One Check Per Vendor’ in Microsoft Dynamics GP, and addenda records are turned on in the EFT file format. In this scenario, only one addenda record prints in the EFT output file generated. 

Microsoft Dynamics GP 10.0 - This is by design to have 0 or 1 addenda record. The US NACHA PPD+ and CCD+ file formats only allow ’1′ addenda row per US NACHA rules, regardless if the Select Checks process was built with ‘one check per vendor’ or ‘one check per invoice’.

Microsoft Dynamics GP 2010 RTM & SP1 - You have the option for 0 or ALL addenda lines. 

Microsoft Dynamics GP 2010, SP2 (11.00.1752) and Microsoft Dynamics GP 2013- In Service Pack 2 of Microsoft Dynamics GP 2010, additional functionality was added to choose if you want 0, 1 or ALL (multiple) addenda records on the PPD or CCD file formats. A new checkbox in the EFT File Format Maintenance window called Detail Line Addenda was added. Mark this option to include all addenda lines with the detail line in the EFT file. If this option is unmarked, only one addenda line for the detail line will be included in the EFT file.

For multiple addenda records added to the EFT file format, follow the resolution below for the appropriate version:

Microsoft Dynamics GP 10.0 - Mutliple addenda records is not supported in Microsoft Dynamics GP 10.0. The work-around to report all invoice numbers to the bank in the EFT file is to build the checkrun with the option one check per invoice, since each detail line only allows one addenda record in this version. Otherwise, upgrade to Microsoft Dynamics GP 2010 to get the functionality for multiple addenda records per payment.

Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 2013- In the EFT file format window, mark the option for Detail Line Addenda. This option will include all the addenda records that make up the payment.

The standard EFT file formats are published by the National Automated Clearing House Association (NACHA) and used by most banks. The PPD and CCD file formats are explained below. The + next to the file format indicates that the addenda row is also mapped. 

PPD – ‘Prearranged Payment and Deposit’ – This format is used for Corporate debits or credits to Individual accounts. Typically this format only allows one addenda record.

CCD – ‘Corporate Credit or Debit’ – This format is used for payments between unrelated corporate entities. Typically this format only allows one addenda record.

CTX – This format is used when the information is accompanied by multiple addendum information.

——–

A calculation field for Detail+Addenda Count was added to Microsoft Dynamics GP 10.0 SP3 for the Batch Control line, and a quality issue #53695 on this field was fixed in SP4 so the Addenda Count and Detail+Addenda Count show consistency.  This is not an issue in Microsoft Dynamics GP 2010.

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2551488 – Last Review: December 3, 2013 – Revision: 4.0


Applies to
  • Microsoft Dynamics GP 2013
  • Microsoft Dynamics GP 2010, when used with:
    • Electronic Funds Transfer for Payables Management
    • Electronic Funds Transfer for Receivables Management
  • Microsoft Dynamics GP 10.0, when used with:
    • Electronic Funds Transfer for Payables Management
kbmbsmigrate kbsurveynew KB2551488

More:
Multiple addenda lines in the EFT file in Microsoft Dynamics GP

A user’s display name is incorrect on a specific SharePoint Site Collection

Note This article is for those who have SharePoint Administrator privileges. Although this article may apply in many implementations of Microsoft SharePoint, it is especially applicable in a dedicated deployment of the Microsoft Business Productivity Online Suite.

A user in your organization has recently updated some of his or her information (such as the user’s display name) in Active Directory Domain Services. The information was updated correctly in the user Profile Service Application. However, on a specific Microsoft SharePoint 2010 Site Collection, that information was not updated.

The user is not synchronizing correctly to a Site Collection. This most likely occurs because the user is not flagged as Active on the Site.

In Microsoft Office SharePoint 2007, you could remove the user from the All People group and re-add them. This option is no longer available in SharePoint 2010.

Important If you remove the user from the All People group, all the user’s permissions to this Site Collection are removed. Before you remove the user’s permissions and re-add them, note the user’s permissions. To do this, on the Site Actions menu, click Site Permissions, and then click Check Permissions.

The All People group is hidden in SharePoint 2010. However, to access this group, you can modify the following URL in the browser:

/_layouts/people.aspx?MembershipGroupId=0

For example, the URL will resemble the following:

https://contoso.com/sites//_layouts/people.aspx?MembershipGroupId=0

If you remove the user from this group, this also removes the user from the userInfo table in the Microsoft SQL Server database. When you re-add the user, the user’s information is updated in this table.

For instructions about how to grant users access to a Site, visit the following website:

Article ID: 2568838 – Last Review: December 3, 2013 – Revision: 3.0


Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Office SharePoint Online Dedicated
  • Microsoft Business Productivity Online Suite Federal
  • Microsoft SharePoint Server 2010

View article:
A user’s display name is incorrect on a specific SharePoint Site Collection

How to activate a Microsoft product by using Microsoft Product Activation Center

There are multiple Product Activation Centers worldwide. The correct telephone number is based on product and location. To find the appropriate Product Activation Center telephone number for your location, run the Product Activation Wizard, and select the option to activate by telephone. To do this, select the product that you are trying to activate from the list below, and then follow the steps for that product.

Windows 8 and Windows 8.1

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To start the Product Activation Wizard, follow these steps:

  1. At the Start screen, swipe in from the right side, or hover your mouse in the upper-right corner of the screen to display the charms menu.
  2. Tap or click the Settings charm.
  3. Tap or click Change PC Settings.
  4. Tap or click Activate Windows.
  5. If your PC is not activated, PC Settings will provide instructions that are customized to your activation error. If telephone support can provide help for your error, tap or click the appropriate link, which may resemble one of the following:
    • Activate
    • Activate by phone
    • Contact customer support for help

    Collapse this imageExpand this image

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Windows 7

Collapse this imageExpand this image

To start the Product Activation Wizard, follow these steps:

  1. Click Start

    Collapse this imageExpand this image

    .

  2. Right-click Computer.
  3. Select Properties.
  4. At the bottom of the window, click Activate Windows now.

In the Product Activation Wizard, follow these steps:

  1. Click Use the automated phone system to activate. The screen shot for this step is listed below.

    Collapse this imageExpand this image

  2. Click the drop-down menu, select the location that is nearest to you, and then click Next. The screen shot for this step is listed below.

    Collapse this imageExpand this image

  3. The Product Activation Center telephone number is displayed under Step 1. The screen shot for this step is listed below.

    Collapse this imageExpand this image

For more information about how to activate Windows 7, see Activate Windows 7 on this computer

(http://windows.microsoft.com/en-us/windows7/activate-windows-7-on-this-computer)

.

Collapse this imageExpand this image

Windows Vista

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To start the Product Activation Wizard, follow these steps:

  1. Click Start

    Collapse this imageExpand this image

    .

  2. Right-click Computer.
  3. Select Properties.
  4. At the bottom of the window, click Activate Windows.

In the Product Activation Wizard, follow these steps:

  1. Click Use the automated phone system to activate.
  2. Click the drop-down menu, select the location that is nearest to you, and then click Next.
  3. The Product Activation Center telephone number is displayed at the top of the window.

For more information about how to activate Windows Vista, see Activate Windows Vista on this computer

(http://windows.microsoft.com/en-us/windows-vista/Activate-Windows-on-this-computer)

.

Collapse this imageExpand this image

Windows XP

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To start the Product Activation Wizard, follow these steps:

  1. Click Start.
  2. Click All Programs, and then click Accessories.
  3. Click System Tools.
  4. Click Activate Windows.

In the Product Activation Wizard, follow these steps:

  1. Click Use the automated phone system to activate.
  2. Click the drop-down menu, select the location that is nearest to you, and then click Next.
  3. The Product Activation Center telephone number is displayed at the top of the window.

For more information about how to activate Windows XP, see Setting up Windows XP

(http://windows.microsoft.com/en-US/windows/help/windows-xp)

.

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Microsoft Office Home and Student 2013, Microsoft Office Home and Business 2013, or Microsoft Office Professional 2013

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To start the Product Activation Wizard, follow these steps:

  1. Open any Office program. For example, open Microsoft Word 2013.
  2. Click the File tab.
  3. Click Account, then click Activate Product.
  4. In the Microsoft Office Activation Wizard, choose I want to activate the software by telephone, then click Next.
  5. Click the drop-down menu, and then choose the country or region that you’re from.
  6. The Product Activation Center telephone number will appear under the drop-down menu in Step 1.

For more information about activating Office 2013 products, see Activate Office programs

(http://office.microsoft.com/redir/HA102819770.aspx)

.

Collapse this imageExpand this image

Microsoft Office 2010

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To start the Product Activation Wizard, follow these steps:

  1. Click Start

    Collapse this imageExpand this image

    .

  2. Click All Programs, and then click Microsoft Office.
  3. Select any Office program. For example, select Microsoft Word 2010.
  4. Click the File tab.
  5. Click Help, and then click Activate Product. The screen shot for this step is listed below.

    Collapse this imageExpand this image

In the Product Activation Wizard, follow these steps:

  1. Click I want to activate the software by telephone, and then click Next. The screen shot for this step is listed below.

    Collapse this imageExpand this image

  2. Click the drop-down menu, and then select the country or region that you are from. The screen shot for this step is listed below.

    Collapse this imageExpand this image

  3. The Product Activation Center telephone number is displayed under Step 1. The screen shot for this step is listed below.

    Collapse this imageExpand this image

For more information about how to activate Office 2010, see Activate Office 2010 programs

(http://office.microsoft.com/en-us/excel-help/activate-office-2010-programs-HA010354227.aspx)

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Microsoft Office 2007

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To start the Product Activation Wizard, follow these steps:

  1. Click Start

    Collapse this imageExpand this image

    .

  2. Click All Programs, and then click Microsoft Office.
  3. Select any Office program. For example, select Microsoft Office Word 2007.
  4. Click the Microsoft Office Button

    Collapse this imageExpand this image

    .

  5. Click <program_name> Options. (For example, in Word, you would click Word Options.)
  6. Click Resources.
  7. On the Activate Microsoft Office line, click Activate.

In the Product Activation Wizard, follow these steps:

  1. Click I want to activate the software by telephone, and then click Next.
  2. Click the drop-down menu, and then select the country or region that you are from.
  3. The Product Activation Center telephone number is displayed under Step 1.

For more information about how to activate Office 2007, Activate Office 2007

(http://office.microsoft.com/en-us/outlook-help/activate-office-2007-programs-HA001233434.aspx)

Collapse this imageExpand this image

Microsoft Office 2003

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To start the Product Activation Wizard, follow these steps:

  1. Click Start

    Collapse this imageExpand this image

    .

  2. Click All Programs, and then click Microsoft Office.
  3. Select any Office program. For example, select Microsoft Office Word 2003.
  4. When the Office programs starts, the Product Activation Wizard will be displayed.

In the Product Activation Wizard, follow these steps:

  1. Click I want to activate the software by telephone, and then click Next.
  2. Click the drop-down menu, and then select the country or region that you are from.
  3. The Product Activation Center telephone number is displayed under Step 1.

For more information about how to activate Office 2003, see Activate or register programs in the Microsoft Office System

(http://office.microsoft.com/en-us/visio-help/activate-or-register-programs-in-the-microsoft-office-system-HA001118776.aspx)

Collapse this imageExpand this image

Follow this link:
How to activate a Microsoft product by using Microsoft Product Activation Center

How to collect log files from Office Communicator Client and Lync Client

This article describes how to collect log files from Microsoft Office Communicator Client and from Microsoft Lync Client.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756

(http://support.microsoft.com/kb/322756/
)

How to back up and restore the registry in Windows

To create and collect log files correctly from Office Communicator Client or from Lync Client, follow these steps:

  1. Make sure that logging is enabled. To do this, use one of the following methods, as appropriate for your situation:
    • In Communicator 2007 R2, click Tools, click Options, click General, and then select the Turn on logging in Communicator check box.
    • In Lync 2010, click Tools, click Options, click General, and then select the Turn on logging in Lync check box.
    • In Lync 2013, click Tools, click Options, click General, and then select Full in the Logging in Lync drop-down list.
  2. Exit Office Communicator Client or Lync Client.
  3. Start Windows Task Manager, and then make sure that the Communicator.exe process is no longer running.
  4. Do one of the following:
    • For Office Communicator or Lync 2010, navigate to the following location: %userprofile%tracing
    • For Lync 2013, navigate to the following location: %userprofile%AppDataLocalMicrosoftOffice15.0LyncTracing


    Note
    %userprofile% is a windows wildcard string that you can enter from any Windows Explorer window or from the Run line on the Start menu.

  5. Delete or move any file that begins with “Communicator” or “Lync.”
  6. Restart Office Communicator Client or Lync Client, and then reproduce the problem.
  7. Close Office Communicator Client or Lync Client.
  8. Start Windows Task Manager, and then make sure that the Communicator.exe process is no longer running.
  9. Copy the newly created log files that begin with “Communicator” or “Lync” to another folder.
  10. Compress the log files into a single file. Use the following format to name the file: 

    mmddyy_<user_name>.zip

    For example, you can name the file 071413_ralph.zip.

Notes

Article ID: 2604292 – Last Review: December 3, 2013 – Revision: 4.0


Applies to
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Business Productivity Online Suite Federal
  • Microsoft Office Communications Online Dedicated
  • Microsoft Office Communicator 2007 R2
  • Microsoft Office Communicator 2007
  • Microsoft Lync 2010
  • Microsoft Lync 2013

See more here:
How to collect log files from Office Communicator Client and Lync Client

"WinRM client cannot complete the operation within the time specified" error when you use remote Windows PowerShell to connect to Exchange Online

oneMscomBlade,oneMsomNav,oneMscomFooter,

See the original post:
"WinRM client cannot complete the operation within the time specified" error when you use remote Windows PowerShell to connect to Exchange Online

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