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Microsoft Dynamics CRM 2011 Update Rollup 16 is available

Build number and file names for this update rollup

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Rollup package Build number File name (32-bit editions) File name (64-bit editions)
Microsoft Dynamics CRM 2011 Server 5.0.9690.3911 Not applicable CRM2011-Server-KB2872369-LangID-amd64.exe
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook 5.0.9690.3911 CRM2011-Client-KB2872369-ENU-LangID-i386.exe CRM2011-Client-2KB872369-ENU-LangID-amd64.exe
Microsoft Dynamics CRM 2011 E-mail Router 5.0.9690.3911 CRM2011-Router-KB2872369-LangID-i386.exe CRM2011-Router-KB2872369-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Language Pack 5.0.9690.3911 CRM2011-Mui-KB2872369-LangID-i386.exe CRM2011-Mui-KB2872369-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Reporting Extensions 5.0.9690.3911 Not applicable CRM2011-Srs-KB2872369-LangID-amd64.exe

Update rollup information

Update Rollup 16 for Microsoft Dynamics CRM 2011 is available for on-premises customers.

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the 2872369 package now.

(http://www.microsoft.com/downloads/details.aspx?FamilyID=7babaa7e-d5be-42c6-9db2-1f400fb99b95)

Installation information

Important You cannot import a database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version of Microsoft Dynamics CRM 2011 into a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version of Microsoft Dynamics CRM 2011.

Windows Update installation

Use Windows Update to automatically install Update Rollup 16 for Microsoft Dynamics CRM 2011. This update rollup will be available on Windows Updates in January 2014.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:

To install Update Rollup 16 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:

  1. Click Start, and then type Update in the Start Search box.
  2. In the list of results, click Windows Update.
  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.

  5. Click Install updates.
  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installation

To manually install Update Rollup 16 for Microsoft Dynamics CRM 2011, follow these steps.

  1. Go to the following Microsoft Update Catalog website:
  2. In the Search box, type 2872369, and then click Search.
  3. Click Add to add the update to the basket.
  4. Click Download.
  5. Click Browse, specify the folder to which you want to download the update, and then click OK.
  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
  7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166

(http://support.microsoft.com/kb/323166/
)

How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any existing Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.
  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version of Microsoft Dynamics CRM 2011 installed to apply this update rollup. For more information about Update Rollup 6, click the following article number to view the article in the Microsoft Knowledge Base:

2600640

(http://support.microsoft.com/kb/2600640/
)

Update Rollup 6 for Microsoft Dynamics CRM 2011 is available

For information about compatibility, click the following article number to view the article in the Microsoft Knowledge Base:

2669061

(http://support.microsoft.com/kb/2669061/
)

Microsoft Dynamics CRM Compatibility List

Restart requirement

If you are prompted to restart the computer, do this after you apply the update rollup.

Removal information

You can uninstall Update Rollup 16 from a server that is running Microsoft Dynamics CRM. However, make sure that you back up your databases before you uninstall Update Rollup 16. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Issues that are resolved in Update Rollup 16 for Microsoft Dynamics CRM 2011

Update Rollup 16 resolves the following issues:

  •  Emails generated by RightFax software are not tracked by CRM when using Exchange 2010.
  • UnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3244E1C6 when deleting a solution.
  • Email attachments are not being deleted from the dbo.Attachment table when their parent record is deleted.
  • SSL Offloading does not work when CRM is not using Claims/IFD authentication.
  • OverriddenCreatedOn* attribute is missing from V3 Custom Entities.
  • Clicking on report preview throws error on an Updated Organization from Update Rollup 6, “HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3423D182″.
  • When you click to create a folder for a record in CRM 2011 the SharePoint page is shown instead of the list part grid page. This causes confusion with customers.
  • Conditional formatting breaks page navigation in view within CRM for Outlook client.
  • When you select an email that is tracked in CRM, and you have the reading pane viewable for emails, Outlook may hang or become unresponsive. Once Outlook returns controls and becomes responsive you notice that the Track in CRM form region for the tracked in CRM email contains a large number of parties on the TO, CC, or BCC.
  • Retry logic causes unexpected results on some OrganizationServiceProxy methods.
  • Appointment created and deleted from the web will only be deleted from the organizers Outlook calendar. Occurs when the meeting organizer sends Outlook invitations.
  • When you attempt to configure the outlook client for an organization and the organization friendly name matches an organization that you already have configured, you will be prompted that an organization with that display name already exists. If you then correct the display name and proceed with the configuration, configuration will succeed. However the next time that you launch the configuration wizard the wizard will fail to launch. “There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.”
  • When you have more subjects in the subject tree than can be viewed without a scrollbar, the scrollbar is not shown in IE or FireFox.The scrollbar is shown correctly in chrome.
  • When you attempt to view html web resources in the CRM web or outlook client application by opening them from the ribbon, the web resources that are shown are old versions. This occurs even after you have published changes to the web resources. If you clear temporary internet files the web resources are shown correctly.
  • When you create a process step using create, update, or send email step and you put in the body of the email more than 65K characters and then publish and execute the process the step will fail.
  • Outlook Appointment Form is not saving fields updated by Silverlight / JavaScript.
  • A 404 error is seen when accessing organization. Prior to getting 404 you deleted thousands of managed optionset values through the SDK or UI without replacing those deleted optionset values with new values. Then you published customizations.
  • Deployment Manager and Plugin Registration performance is slow due to DC communication.
  • Appointments and Service appointments are automatically shared with the user that shared the record.
  • Organizations that upgraded from Microsoft Dynamics CRM 4.0 and have existing ISV.config customizations in place may encounter situations when the import of managed solutions fails to update or overwrite components in the ribbon that were created as part of the Microsoft Dynamics CRM 2011 upgrade.
  • Searching for a contact in address book fails raising this error:”The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help” or the data in the columns is not correct.
  • Outlook pops up error if clicking CRM folders before the loading of CRM toolbar: “Microsoft CRM has encountered a problem and needs to close. We are sorry for the inconvenience.”
  • Can’t renewcopy a Contract when Contract Line items dates are greater than the Contract.
  • Custom Plugins registered against the RetrieveMultiple message and specifying “none” as the Primary Entity will fail with a SerializationException starting with the December 2012 Service Update due to an unknown Type originating from the plugins that are part of the ActivityFeeds solution.
  • Some fields lose data on save and synchronization when focus is not moved from the field when using the CRM Outlook client.
  • Reports do not render correctly after applying CRM 2011 Update Rollup 12.
  • “SQL Server error” on Campaign Activity quick find search if including “channeltypecode”. 
  • Sporadically, e-mail sent from Outlook router are sent with winmail.dat attachment.
  • Re-tracking contacts in child contact folders result in duplicate contacts after synchronization.
  • When a form that contains a Silverlight Web Resource in Microsoft Dynamics CRM 2011, the Silverlight control fails to be resized when the user resizes the form making it difficult to access some portions of the Silverlight resource.
  • You can access System Settings no matter the security role assigned.
  • Users are unable to view audit history is the records they own are part of another record that they do not have sufficient privileges to access.  If they only happens for one record, users are unable to see the remaining audit details they do have access to.
  • Summery Filter is not shown when using N:N relationship criteria.
  • Export to Excel in Outlook fails with long relationship/entity/field names.
  • Unable to navigate to next page records through the CRM form window using the short cut (Up/Down Arrows) in the top right corner of form.
  • When using Process Driven forms in Microsoft Dynamics CRM 2011, users with restricted privileges may encounter “Error on Page” messages or “Error:  Unable to get property ‘trigger’ of undefined or null reference” error dialogs.
  • Memory growth is experienced in the Microsoft Dynamics CRM Client for Outlook when the Activity Feeds Solution is present in the Microsoft Dynamics CRM Online organization.
  • Mail Merge fails for Office 2013 Outlook clients when using Cached Mode.
  • Currency symbol keeps as the base currency symbol in activity created by Dialog.
  • User from 1 business unit are able to see records of other business unit when entity records between business units are merged and the records are owned by the default teams for the associated business units.
  • If the chart pane is enabled on any view for an entity in the Outlook client, and if the user utilizes the “Email a Link” feature and selects the current view, the URL that is generated and then copied to a blank e-mail will contain invalid parameters. Clicking on this link then generates a CRM platform error, which indicates that invalid parameters were passed to the request.
  • Offline script generated Orders change Order ID’s upon offline/online Sync.
  • When you attempt to use a service account to impersonate users in Exchange to poll for email to be delivered into CRM using the email router, and that service account does not have a mailbox the CRM email router will not be able to proceed either with check access or during normal execution.
  • Controls on the new driven forms introduced in the Microsoft Dynamics CRM 2011 December 2013 Service Update are not being updated with data that was modified as part of Microsoft Dynamics CRM 2011 plugin.
  • Outlook saved views are not sorted alphabetically like in the web client.
  • When JavaScript references a lookup via the Microsoft Dynamics CRM 2011 SDK and tries to access the EntityType property to see the record type, users with the Read Only license access will receive Undefined, instead of the proper entity name.
  • Cannot delete managed solution because of IsMapiPrivate and LeftVoiceMail fields.
  • Workflow failed with “The deserializer has no knowledge of any type that maps to this name”
  •  With a Decimal Number field with Precision parameter > 6,  a number beginning with 0.000000 errors on Orders. ”Error. An error has occurred”.
  • There is an error in XML document (1, 1181). when validating MAPI properties through EWS.
  • When you use the CRM web client or CRM client for Outlook you notice memory increasing when you use the SharePoint List Web Part for CRM.
  • Deployments with large datasets in Microsoft Dynamics CRM 2011 may suffer performance bottlenecks on default views, lookups, and queries if the EnableRetrieveMultipleOptimization registry setting is set to zero.
  • Notes in the Outlook preview section are sorted by modified date instead of created date.
  • In Update Rollup 13 users cannot print the whole grid page with Internet Explorer 10.
  • When users change the field ‘Start Time’ (or any other date field) to third Sunday of October, for any year, in the Brasilia time zone.  the field is changed to 1/1/1970.
  • Users receive “not read” receipts if is true in the EmailAgent.xml for the Email Router.
  • Post Polaris: the Timeout option in wait condition of workflow disappears on Edit.
  • JavaScript errors are shown when using the CRM Web Client with DOM Local Storage disabled in IE.
  • After applying Update Rollup 12 on the Microsoft Dynamics CRM 2011 Server, users of the offline edition of the Microsoft Dynamics CRM 2011 Client for Outlook are unable to configure their Offline Scheduled Sync settings under Personal Settings.
  • When running an SSRS report and using certain specific locales in personal options in CRM, the report does not contain the correct format as the correct language is not selected based upon the current users locale. In this specific example end user has selected English (India) locale of 16393.
  • When you use IE 10 and you attempt to view an email activity using the CRM email activity form, the body of the email is not fully shown. This occurs when the email that was viewed was promoted into CRM either by the Outlook client or Email router and the email body was well formed HTML.
  • When synchronizing service appointments in Microsoft Dynamics CRM 2011 from Outlook To CRM, the activity parties on the appointments are being rescheduled even though they may not have changed.  This can potentially cause workflows or plugins to be invoked unnecessarily on the server producing inconsistent results.
  • Multi-threaded SDK app crash with System.InvalidOperationException.
  • Unable to view Personal E-mail Templates with EnableRetrieveMultipleOptimization is set to 2.
  • When you attempt to choose a value from a multi parameter drop down in a SSRS report from within CRM web or Outlook client you receive a script error. “Error: No such interface supported”.
  • You cannot import a solution which contains an out of the box chart where that out of the box chart has been deleted in the destination system.
  • After Update Rollup 12, datetime picklist does not show the selected value when opened.
  • After Update Rollup 12, rows of Audit History view are not aligned.
  • Importing an updated solution version fails to import with UR12+
  • Changing the resource on a service activity creates temporary duplicates.
  • Service activity tooltip/color not updated for change in status reason.
  • Deployment Manager not opening after making the failover to the mirror SQL.
  • Cannot use print preview for draft replied emails with images after Update Rollup 12 & 13.
  • Outlook offline reports not showing parameter pane.
  • Unable to configure CRM outlook client when TurnOffFetchThrottling is enabled.
  • When an error is raised when submitting the merge dialog form, and upon a second attempt to merge the data you change the selection of fields on the dialog, those changes are not submitted to the platform. The initial set of fields are used instead of updated.
  • UI rendering issue with dynamic position option set for web hosted applications.
  • Multi-text content is not printed correctly.
  • When the Deployment Profile is set to Local System after Update Rollup 12 for the Email Router is applied, when you restart the service, the router hangs and will not send messages. When you enable verbose logging, you see that it does not continue checking settings. Also, the Email Router Configuration Wizard window either hangs or takes a really long time to open.
  • Jscript error when opening field editor for Yomi field.
  • Subgrid does not display correctly when using Internet Explorer 8.
  • Post Update Rollup 12: prvWriteSdkMessageProcessingStep privilege required to enable some workflows.
  • LeftVoiceMail field is missing on some custom activities post Update Rollup 12.
  • Tracked Email Not Promoted if Opened in Inspector View from Sent Items.
  • Voice mail messages are being rejected by the email router with the error below. These emails were tracked fine when the mailboxes were on Exchange 2007. However the issue started occurring post migrating the mailboxes to Exchange 2013. Issue is only with the emails that come as part of voice mail messages, rest of the emails are getting tracked fine.

    Instance validation error: ‘OneOff’ is not a valid value for MailboxTypeType

  • Recurring Appointment “Data Propagation” does not list Custom attribute.
  • Most recently viewed data disappears periodically after you have used to open more than 40 records.
  • SQL Deadlocks when calling Associate request adding users to teams.
  • Add activity button gets enabled for closed case even though it should be grayed out.
  • The first tab on the form becomes visible unexpectedly overriding customizations.
  • Filter in view does not work when for Option Set containing entries with ‘&’ character.
  • Invalid XML when creating a campaign with special characters in view criteria. 
  • Data from related entities missing when exporting to Excel from the CRM for Outlook Client.
  • Consider the scenario where you are creating an e-mail template. During the process copy part of a rich text or HTML formatted document and paste it into the subject line. The template creation appears to have a normal subject however the resulting e-mails from the template contain style tags.
  • Any modification to Duplicate Detection Email Template corrupts it. 
  • When you attempt to use a view that has a condition for Owner Equals Current User’s Teams and the user does not belong to any team with a security role you receive an error: Invalid Argument.
  • Outlook Filter settings not taken into consideration when performing a quick search. 
  • IME Settings for “Multiple lines of text” fields are not respected.
  • Custom entity grid icon is not visible in Outlook.
  • You receive error messages when accessing CRM fields in the CRM for Outlook client. “An error has occurred”.
  • Set Regarding does not work on a CRM 4.0 Client connecting to a CRM 2011 Server.
  • Save & New when editing existing Connection does not populate Connected From.
  • When you copy and paste a tracked recurring appointment in the CRM client for Outlook, the copied recurring appointment will become untracked in CRM, however a duplicate will be synchronized to Outlook upon each manual or background synchronization.

    This occurs when the source recurring appointment contains an instance of the recurrence which has been modified or deleted and it is outside of the current effective range. For example an instance of the recurring appointment was canceled many months ago.

  •  UR12+ Spacing between dynamic fields in Processes is not maintained correctly.
  • InvalidOperationException Errors Occur After Installing Microsoft Dynamics CRM Client For Outlook Update Rollup 11 Critical Update.
  •  SharePoint documents are stored to the root folder, not under accounts/contacts.
  • When you create an new record and as part of the process of creating the new record you add notes to the record before performing the initial save some notes may not be created. This occurs if you click Save, Save & Close, or Save & New on the Ribbon with focus still in the body of the note that is being entered.
  • Retry logic causes unexpected results on some OrganizationServiceProxy methods. 
  • Outlook Client quick find search box suggests search will be on current view.
  • When opening and closing forms in Microsoft Dynamics CRM Client For Outlook, users may notice the memory of the WebFormsHost processes climb over time until the application reports it is low on memory.
  • When installing the slipstreamed UR6 version of the CRM client for Outlook and the “Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows” option is checked in Control Panel -> Windows Update -> Change Settings, Windows Update will automatically install the Critical Update (build 2903) patch during installation.  However, the Microsoft.Crm.Outlook.Diagnostics.exe executable (and potentially other files) that it installs are build 3557 instead of 2903, causing Diagnostics to crash and problems when uninstalling.
  • Customer is using Outlook 2007 with the option ‘Send immediately when connected’ unchecked. So, when he composes a new mail, it first goes to the Outbox and when we click on Send/Receive, it goes out.
    When the CRM add-in is enabled and if we open the e-mail when it is in Outbox just to edit something, or simply to see the content and when we click on Send/Receive after that, the mail does not go out.
  • After Update Rollup 14, the Print Preview on records does not display correctly. The footer overlaps the last tab with content.
  • Outlook crashes when you have ShortTel Communicator and CRM client for Outlook installed.
  • Mail merge fields not appear in word, template field definition not applied after template selection.
  • Unable to configure CRM outlook client when TurnOffFetchThrottling is enabled.
  • Cannot update StateCode and StatusCode of Phone Call entity via plugin code.
  • When you type text and separate each value you want to resolve by a semi colon in a partylist field, only the first entry you types will persist after the auto resolve completes if each entry would resolve to more than 1 value.
  • After CRM 2011 Update Rollup Up 12 lengthy form names in the Form selector are getting mixed with record data. When viewing an entity form with a display name that exceed the width of the left navigation it overflows onto the form. Before UR12 form names were simply truncated and “…” was appended. Post UR12 the form display name overflows onto the body and can over run the data. See screenshots for examples. In testing this issues is present in all IE versions, Chrome and Firefox.
  • Clients having the Update Rollup 11 Critical Update are unable to configure if the server has attributes with a DisplayMask of ValidForAdvancedFind set to be non-searchable.
  • Error importing org from CRM 2011 UR14 – System.Data.SqlClient.SqlException: Column names in each table must be unique. Column name ‘LeftVoiceMail’ in table ‘ActivityPointerBase’ is specified more than once.
  • Outlook client unresponsive during startup.
  • opying and pasting multiple lines of text from a Word document to the body of a CRM E-mail activity record causes additional line breaks to be inserted in between each line. This issue did not occur prior to Update Rollup 12. 
  • Exporting solution does not contain relationship information if changed.
  • Quick find within a Custom dashboard for Articles does not render any results.
  • When you run Contact Duplicate Detection rule Full Name does not appear in the list.
  • When the MAPI store for the Microsoft Dynamics CRM 2011 Client for Outlook is empty, updates to the cache may cause Outlook to terminate unexpectedly.
  • When replying to e-mail activity records in the application, if a user presses the enter key in the body, followed by the delete key, a line break is inserted into the body of the form.
  • Shared activities do not show in outlook offline mode. 
  • CRM Outlook Client Attempts To Handle Tracked Items In Shared Calendar.
  • When you open an entity form and you attempt to navigate to a side navigation item, for example Activities or Closed Activities, the navigation may be interrupted. You may instead find that your form focus is now the first selectable field on the main section of the entity form. For example on the Account entity form, Name field is selected.
  • Entity records containing textarea attributes such as Notes on the Reading Pane in the Microsoft Dynamics CRM 2011 Client for Outlook may cause the client to become unresponsive.
  • Developer experience for script debugging is broken.
  • Same Ribbon Display Rule in multiple solutions cause extremely slow form load.
  • Script Error clicking links on side navigation before form fully loads.
  • Wait Until condition are not being triggered if watched attribute contains NULL value.
  • Outlook crashes when using CRM client for Outlook UR15 or UR11 CU.
  • When you attempt to choose a value from a multi parameter drop down in a SSRS report from within CRM web or Outlook client you receive a script error.

    Error: No such interface supported

  • Outlook client fails to load or crashes when client OrgDBOrgSettings are set.
  • Changes made to the personal view query is not updating in Outlook client since Update Rollup 12. 
  • After installing Update Rollup 15 for CRM 2011 the Mail Merge button on the entity record Add tab does not seem to do anything when clicked.
  • In some environments, conditions may exist when the registry keys of the Microsoft Dynamics CRM for Outlook Client are being duplicated when being read causing an exception to occur that terminates the Outlook process.
  • This functionality changed UR12+. The custom activity form is not automatically closing when clicking on Mark Complete. The ribbon buttons are disabled and only option is to close with the X. Pre UR12 the form closed when clicking “mark as complete”
  • Users of the Microsoft Dynamics CRM 2011 Client for Outlook may be unable to configure the client if they are utilizing a proxy PAC file.  The configuration wizard will terminate with a “Object reference not set to an instance of an object” error.
  • Creation and deletion of business units cannot be done in a timely manner.
  • When you are using the CRM 4 client for Outlook while connected to a CRM 2011 organization using IFD authentication you are not able to access the Organization (SOAP) endpoint or the ODATA (REST) endpoint.

    This works if you are using the CRM 2011 client for Outlook or the CRM web client.

  • The process of assigning records from one user to another user and changing business units via the SetBusinessSystemUserRequest takes a long time to execute if the original owner owns a large number of records, for example 50K contacts. This process can also cause the tempdb log to increase in size and cause problems if you run out of disk space for tempdb.
  • Dashboard Tab Ordering is incorrect. 
  • The owner of the child record in a merge inherits invisible rights to the master record.

Hotfixes and updates that you must enable or configure manually

Update Rollup 16 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 15 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 14 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 13 for Microsoft Dynamics CRM contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 12 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:

Sync the private property from Outlook appointments to Microsoft Dynamics CRM 2011 with Update Rollup 13

(http://support.microsoft.com/kb/2820835)

Update Rollup 11 for Microsoft Dynamics CRM 2011 fixes the following issue that you must manually resolve you install Update Rollup 11 for Microsoft Dynamics CRM 2011:

Microsoft Dynamics CRM E-mail Router Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment

(http://support.microsoft.com/kb/2820838)

Update Rollup 10 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:

2651621

(http://support.microsoft.com/kb/2651621/
)

You experience poor performance when you use Find Available Times in Microsoft Dynamics CRM 2011

Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:

2664150

(http://support.microsoft.com/kb/2664150/
)

How to control PrincipalObjectAccess table growth in CRM 2011

To clean up the PrincipalObjectAccess table after you install Update Rollup 6, follow the steps in the following Microsoft Knowledge Base article:

2741514

(http://support.microsoft.com/kb/2741514/
)

Slow performance when pinning views in Microsoft Dynamics CRM

Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:

2535245

(http://support.microsoft.com/kb/2535245/
)

You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011

Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Originally posted here:
Microsoft Dynamics CRM 2011 Update Rollup 16 is available

Handouts cannot be downloaded during a Live Meeting Events meeting

Assume that a Live Meeting Events handout is uploaded by a Microsoft Office Live Meeting event organizer. It is then scanned by the Live Meeting service. In this situation, registrants for the meeting may be unable to download the handout.

The Live Meeting Events meeting organizer may receive the following message when they upload the handout to the meeting:

Handout upload is successfully completed, but the file was not scanned for harmful content or code.

Registrants to a Live Meeting Events meeting receive the following error message when they try to download the handout:

Unable to download handout. Please try again.
The handout has been removed from the server. This might be because it was deleted or overwritten in the meeting. For more information please contact the event organizer.

This issue occurs because the Live Meeting Events meeting handout was scanned by the Live Meeting service, and harmful code or content was detected. When harmful code or content is detected, the handout is removed from the Live Meeting servers. This causes the behavior that is described in the “Symptoms” section.
The Live Meeting Events meeting will be delayed until the handout information is removed from the meeting. To remove the handout information from the meeting, the meeting organizer can follow these steps:
  1. On the Create or Edit an Event page for a meeting, under Step 4 – Meeting Elements, click Meeting Handouts.
  2. On the Meeting Handouts page, select the check box for the handout you want to remove from the meeting, and then click Delete Handout.
  3. In the confirmation dialog box, click OK.
  4. Click Done to return to the Create or Edit an Event page.

After the handout information is removed from the Live Meeting Events meeting, the meeting organizer can use third-party antivirus software to scan and repair the handout. After this procedure is complete, the meeting organizer can do the following to re-add the handout to the meeting:

  1. On the Create or Edit an Event page for a meeting, under Step 4 – Meeting Elements, click Meeting Handouts.
  2. On the Meeting Handouts page, click New Handout.
  3. On the Handout Add/Edit page, do the following:
    1. In the Handout text box, click Browse, or type the path and file name for the handout (required).
    2. In the Handout Description text box, type any instructions or information about the file that you want to provide to registrants.
For more information about organizing a Live Meeting Events meeting, download the following user guide from the Microsoft Download Center:

Article ID: 2921555 – Last Review: January 22, 2014 – Revision: 2.0


Applies to
  • Microsoft Office Live Meeting 2007
  • Microsoft Office Live Meeting 2007 Dedicated
  • Microsoft Office Live Meeting Online
kbsurveynew kbtshoot kbprb kbexpertiseinter KB2921555

See more here:
Handouts cannot be downloaded during a Live Meeting Events meeting

iOS 7 devices do not play HTTP Live Streaming (HLS) content from IIS Media Services 4.1

When you try to connect to an HTTP Live Streaming (HLS) stream that is served by Internet Information Services (IIS) Media Services 4.1 on an Apple iOS 7-based device, the stream either stops or does not play. Also, the client may play the audio stream but not the video stream. This issue occurs in both live and on-demand content. Scrubbing does not resolve the issue.

This issue affects only devices that are running iOS 7. Devices that are running iOS 6 or earlier versions are unaffected by this issue and continue to play HLS streams as expected.

This issue is caused by a change in the operating system timers that relate to HLS. The timers in iOS 7 are stricter than they were in earlier versions of the iOS operating system.

Windows Azure Media Services does not experience this timer issue because of added functionality.

Article ID: 2922833 – Last Review: January 22, 2014 – Revision: 1.0


Applies to
  • Microsoft Internet Information Services 8.0
  • Microsoft Internet Information Services 8.5
  • Microsoft Internet Information Services 7.5
  • Microsoft Internet Information Services 7.0
kbsurveynew kbexpertiseadvanced kbinfo KB2922833

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iOS 7 devices do not play HTTP Live Streaming (HLS) content from IIS Media Services 4.1

Definitions of Technical Support incidents and Advisory Services

Definition of support incidents

Microsoft Dynamics Technical Support incidents can be used in scenarios for which the following conditions are true: 

  • Specific symptoms are encountered while you are using Microsoft Dynamics products. 
  • There is a reasonable expectation that the problems are caused by Microsoft products.

Support incidents provide reactive support that focuses on a specific problem, error message, or functionality that is not working as intended. An incident is defined as a single support issue and the reasonable effort that is required to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each of these issues shall be considered a separate incident. Support incidents cannot be used for general advice and guidance. 

You, the customer, are responsible for implementing the procedures that are required to safeguard the integrity and security of your software and data. You are also responsible for reconstructing lost or altered files that result from software failures. 

Definition of Advisory Services

Partner Advisory Hours are used for Advisory Services requests to provide guidance beyond incident support needs. Typical Advisory Services cases focus on recommendations or best practices that are used to resolve how-to scenarios that take advantage of Microsoft products and technologies. These can include guidance for migration, deployment, development, optimization, design and implementation, solutions, scenarios, and architecture. 

Advisory Services may also include performance tuning and data fixing for scenarios that are not identified by Microsoft as a product issue. 

Article ID: 2827980 – Last Review: January 21, 2014 – Revision: 4.0


Applies to
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 4.0

Originally posted here:
Definitions of Technical Support incidents and Advisory Services

Lync displays duplicate contacts, contacts contain incorrect information, or you can’t remove contacts

When you view your contacts in Microsoft Lync 2010, Microsoft Lync 2013, Microsoft Outlook 2013, or Microsoft Outlook Web App, you may experience the following issues:
  • There are duplicate contacts in the contact list.
  • The contacts contain incorrect information.
  • You can’t remove contacts from Lync, Outlook 2013, or Outlook Web App.
  • Outlook 2013 slows down when resolving contacts or opening contact cards.
To resolve this issue, follow these steps:
  1. To prevent these issues from occurring again, install the latest Lync 2013 (15.0.4517.1005 or newer) or Lync 2010 (4.0.7577.4419 or newer) update. To do this, go to the following Microsoft Knowledge Base article:
    2850057

    (http://support.microsoft.com/kb/2850057/anySimpleType/
    )

     MS13-096: Description of the security update for Lync 2013: December 10, 2013

    2912208

    (http://support.microsoft.com/kb/2912208/anySimpleType/
    )

    Description of the cumulative update package for Lync 2010: January 2014

  2. Contact Microsoft technical support to receive a tool that will remove the duplicate contacts.
Because of an issue that is now resolved in the latest Lync 2013 update, Lync 2013 would create duplicate contacts in the Lync Contacts folder in the mailbox. The Lync Contacts folder is read-only so these contacts cannot be removed manually from Outlook. However, it’s recommended that you don’t remove them manually by using another way because it can delete the contact list in Lync.

Article ID: 2916650 – Last Review: January 20, 2014 – Revision: 1.0


Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Lync Online
  • Microsoft Lync 2013
  • Microsoft Lync 2010
o365062011 o365022013 o365 o365e o365p o365a o365m pre-upgrade after upgrade kbgraphxlink kbgraphic KB2916650

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Lync displays duplicate contacts, contacts contain incorrect information, or you can’t remove contacts

Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses UCEPROTECT for mail security

Users in a Microsoft Exchange Online Protection (EOP) or Microsoft Forefront Online Protection for Exchange (FOPE) environment receive a nondelivery report (NDR) when they send email messages to a recipient whose messaging environment uses the UCEPROTECT service for mail security. 
This issue occurs if an outgoing EOP or FOPE IP address is added to the UCEPROTECT

(http://www.uceprotect.net/)

block list.

The cause of the issue is in the UCEPROTECT block list, and the resolution must be directed to UCEPROTECT. Therefore, we recommend that you contact UCEPROTECT. 

The following guidance is provided as-is and without any warranty to resolve unexpected mail rejections from recipient environments that use the UCEPROTECT service as a block list.

To resolve this issue, try the following. If the recipient messaging system uses the UCEPROTECT block list, contact the recipient mail administrator to have the following EOP or FOPE outgoing edge server IP addresses added to an allow list to bypass the UCEPROTECT checks:

The UCEPROTECT block list is a common real-time block list. Real-time block lists are lists of IP addresses that are published through the Domain Name System (DNS) either as a zone file that can be used by DNS server software or as a live DNS zone that can be queried in real time. Real-time block lists are most frequently used to publish the addresses of computers or networks that are linked to spamming. Most mail server software can be set up to reject or flag messages that were sent from a site that is listed on one or more such lists. 

Microsoft is committed to enabling customers to have a secure email environment that is both spam-free and virus-free. As part of that commitment, EOP and FOPE takes many steps to make sure that mail that is filtered through our network doesn’t contain unsolicited commercial messages.

Third-party information disclaimer

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or a third-party provider. We do not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because we must respond to changing market conditions, this information should not be interpreted as a commitment by Microsoft. We cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

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Article ID: 2926328 – Last Review: January 17, 2014 – Revision: 2.0


Applies to
  • Microsoft Exchange Online
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Forefront Online Protection for Exchange
  • Microsoft Exchange Online Protection
o365 o365a o365e o365p o365m o365062011 o365022013 pre-upgrade after upgrade kb3rdparty KB2926328

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Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses UCEPROTECT for mail security

Configuration Manager client update does not install successfully on Windows XP or Windows Server 2003 clients

After you install the Cumulative Updates for Microsoft System Center 2012 R2 Configuration Manager, you can’t successfully install the client update to the Windows XP or Windows Server 2003 client computers. When this problem occurs, the following event is recorded in the Windows installer log:
Action start 15:34:27: CcmCheckFreeDiskSpace.MSI (s) (B8:A8) 15:34:27:809: Product: Configuration Manager Client -- There is not enough available disk space on  to complete this operation. Installation requires at least 90MB free disk space.

Note This specific problem occurs only when the Configuration Manager client is installed on a nonsystem partition. For example, the Windows system is installed on partition C and you install the ConfigurationManager client onpartition D. This issue occurs even if sufficient free disk space exists on the partition in which the Configuration Manager client is installed.

This problem occurs only on Windows XP and Windows Server 2003 clients.

This problem is caused by a product issue in Windows Installer. This issue can be exposed when you install the client updates to a nonsystem partition in No UI mode.
To work around this problem, use one of the following methods:
  • Do not install the Configuration Manager client on a nonsystem partition.
  • Change the command line of the client update package by removing the /q parameter. The /q parameter specifies “Quiet mode” to Windows Installer. By default, Windows Installer installs this package in No UI mode if this parameter is encountered. After you change the command line, you must also change the following options:
    Program can run: Only when a user is logged on

    Run mode: Run with user’s rights

    These changes are necessary because of the behavior of Windows Installer if the package is run in a noninteractive session. In this situation, Windows Installer always enables the No UI mode regardless of whether the /q parameter is used. After you change these options, the package will be installed in a logon session that has user interaction. Therefore, Windows Installer honors the /q parameter that is specified by Configuration Manager.

For more information about how to enable the Windows Installer log, see the following Microsoft Knowledge Base article:
223300

(http://support.microsoft.com/kb/223300/
)

How to enable Windows Installer logging

Article ID: 2923401 – Last Review: January 16, 2014 – Revision: 1.0


Applies to
  • Microsoft Windows XP Professional
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Windows Server 2003 Service Pack 2
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft System Center 2012 Configuration Manager Service Pack 1
  • Microsoft System Center 2012 Configuration Manager
  • Microsoft System Center 2012 R2 Configuration Manager
kbsurveynew kbexpertiseadvanced KB2923401

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Configuration Manager client update does not install successfully on Windows XP or Windows Server 2003 clients

An invalid argument error occurs when you save any service activity record in Microsoft Dynamics CRM 2011 or 2013

When you try to save any service activity record while the service field is left blank in Microsoft Dynamics CRM 2011 or 2013, you receive an invalid argument error.
This issue occurs because the service field is designed to be a required field. If the field is left blank, the exception is thrown. This field is required even if the requirement level is changed.
This issue will be fixed in a future release.
Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2923682 – Last Review: January 16, 2014 – Revision: 2.0


Applies to
  • Microsoft Dynamics CRM 2013
  • Microsoft Dynamics CRM 2011
kbsurveynew kbfix kbbug kbexpertisebeginner kbexpertiseinter kbtshoot KB2923682

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An invalid argument error occurs when you save any service activity record in Microsoft Dynamics CRM 2011 or 2013

An event ID 9646 occurs when a service account opens many MAPI sessions on an Exchange server

Consider the following scenarios.

Scenario 1

  • You install Microsoft Exchange Server.
  • You create a service account for a third-party application that interacts with Exchange.
  • The service account must open many MAPI sessions to the Exchange Information Store (EIS). For example, the service account must open more than 32 MAPI sessions in order to index or synchronize email messages.

Scenario 2

  • A server in a forest is running Exchange Server.
  • The server that is running Exchange Server is in the resource forest.
  • Disabled accounts in the resource forest are linked to enabled accounts in the account forest.
  • You create a service account for a third-party application that interacts with Exchange.
  • The service account in the resource forest must open many MAPI sessions to the EIS. For example, the service account must open more than 32 MAPI sessions in order to index or synchronize email messages.

In these scenarios, the service account may be disconnected from the Exchange server. In addition, an Error event that resembles the following occurs in the Application log on the Exchange server:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9646

Description:
Mapi session “/o=ExchangeOrg/ou=First Administrative Group/cn=Recipients/cn=User” exceeded the maximum of 32 objects of type “session”.

This issue occurs because the default maximum number of connections that an account can open was exceeded.

Note By default, an account can open a maximum of 32 connections to the EIS.

To resolve this issue, grant the service account the “View Information Store status” permission. The “View Information Store status” permission lets that account open an unlimited number of sessions.

To do this, run the following cmdlet:

Add-ADPermission -Identity “Exchange Administrative Group (FYDIBOHF23SPDLT)” -User account_or_group_name -AccessRights ExtendedRight -ExtendedRights “View information store status” -InhertanceType Descendents

Note In Scenario 2 in the “Symptoms’ section, you must grant the account in the account forest the “View Information Store status” permission at the administrative group level.  

The connection limit of 32 sessions per account helps protect the EIS from resource exhaustion. We recommend that you use caution when you grant the “View Information Store status” permission.

The “View Information Store status” permission does not apply to Exchange Server 2013. In Exchange Server 2013, you should use the “Administer information store” permission. However, depending on the MAPI application, this may still not resolve the issue. Additionally, the MAPI application may have to specify OPENSTORE_USE_ADMIN_PRIVILEGE when it opens every mailbox. This includes the mailbox that is configured in the profile.

Article ID: 2742012 – Last Review: January 15, 2014 – Revision: 4.0


Applies to
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2010 Enterprise
kbsurveynew kbprb kbtshoot KB2742012

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An event ID 9646 occurs when a service account opens many MAPI sessions on an Exchange server

Lync Online admins can’t use the “Set-CsUser” cmdlet in Lync Online Remote PowerShell

When you try to use the Set-CsUser cmdlet to change a user or group of users in Microsoft Lync Online, you receive the following error message:

Unable to set “SipAddress”. This parameter is restricted within Remote Tenant PowerShell.

Note Depending on the task that you’re trying to perform, the parameter may be different. However, the error message will always resemble the message that’s shown in this section.

AudioVideoDisabled is the only parameter that you can use together with the Set-CsUser cmdlet in Lync Online. Depending on what you were trying to do, you may be able to complete the same task by using other available cmdlets.
The Set-CsUser cmdlet is included in the set of cmdlets that are available to Lync Online administrators. However, you can’t currently use the Set-CsUser cmdlet to manage Lync Online. The only exception is that you can use this cmdlet to set the AudioVideoDisabled parameter. This is by design.

For more information about how to perform various administrative tasks by using Lync Online Remote PowerShell, go to the following Microsoft TechNet articles:

Article ID: 2909916 – Last Review: January 15, 2014 – Revision: 2.0

o365 o365e o365p o365a o365m o365022013 after upgrade KB2909916

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Lync Online admins can’t use the “Set-CsUser” cmdlet in Lync Online Remote PowerShell

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