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SDK Supportability with Microsoft Dynamics CRM

Microsoft Dynamics CRM offers a Software Development Kit (SDK) that allows developers to programmatically extend and customize the platform and application experience. When seeking assistance with issues that occur during the development or implementation of custom code that utilize SDK extensions, Microsoft offers both Advisory and Support services. The following document provides guidance on which engagement is most appropriate based on the services needed.

SDK Support: Microsoft Dynamics CRM Technical Support can provide assistance with SDK issues that relate to web service connectivity and the usage of first-party compiled SDK binaries such as the Plugin Registration Tool. Microsoft can also provide support for issues that can reproduce using the base code samples as documented in the SDK. This is commonly referred to as break-fix support in which the issue can be isolated and then broken down to a specific problem, error message, or functionality that is not working as intended through the means as noted above.

Advisory Services: For issues that require review of previously deployed code or the implementation of new code, Microsoft offers Advisory Services. Advisory Services are scheduled engagements in which a Microsoft professional can provide assistance in debugging of custom code and related solutions. This includes, but is not limited to, functionality, performance, and design best practices. Please note that error debugging support is exclusively provided by Advisory Services unless a Microsoft professional can determine the issue is being caused by a product issue. In these circumstances, Microsoft Technical Support can be engaged. 

More information on the relationship between Technical Support and Advisory Services can be found in the following Knowledge Base article: http://support.microsoft.com/kb/2827980

(http://support.microsoft.com/kb/2827980)

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 3029997 – Last Review: January 19, 2015 – Revision: 1.0


Applies to
  • Dynamics CRM Online
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 2013
  • Microsoft Dynamics CRM 2013 Service Pack 1
  • Microsoft Dynamics CRM 2015
kbmbsmigrate kbsurveynew KB3029997

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SDK Supportability with Microsoft Dynamics CRM

Duplicate accounts exception report does not list each row code

Issue Summary:

The duplicate accounts exception report doesn’t list each row code.

Issue Detail:

This Quality Report applies to the Great Plains and Solomon products.

Description:

The duplicate accounts exception report is not reporting each individual duplicate account ‘Row Code (dups)’ and ‘Row Number (dups)’. FRx is only reporting one ‘Row Code (dups)’ and ‘Row Number (dups)’ for each full account number.

Reported in Version:
6.5.152 for GP and Solomon

Steps to Recreate:

1. Create a row format that includes the same account number twice, on two seperate rows.

2. In the catalog, mark the option to Report Duplicate Accounts.

3. Generate the report and go to View | Exception Reports.

Expected Results:

The exception report will list the duplicate account number and what rows it appears on.

Actual Results:

The exception report shows the duplicate account number and the number of occurences, but it only show the row code for the first occurence. There is no listing for the second occurence of the account number.

Status of Resolution:

This bug was corrected in service pack 6 for FRx 6.5 (6.5.199).

This article was TechKnowledge Document ID: 5031

Article ID: 864901 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • FRx Financial Reporter 6.5
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics AX 3.0
kbnosurvey kbarchive kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB864901

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Duplicate accounts exception report does not list each row code

FRx references HTML (via Excel 2000)

Issue Summary:

FRx references HTML (via Excel 2000) .

Issue Detail:

This Quality Report applies to the Great Plains, Axapta, and Solomon products.

FRx references HTML (via Excel 2000).

Reported in Version:
6.5.152 for Great Plains and Solomon

Steps to Recreate:


The wording for the Output Option of HTML (via Excel 2000) should be changed to HTML (via Excel) or something similar since you can use Excel XP now.

Status of Resolution:

This bug was corrected in FRx 6.5 Service Pack 7 (6.5.246).

This article was TechKnowledge Document ID: 5021

Article ID: 864886 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • FRx Financial Reporter 6.5
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics AX 3.0, when used with:
    • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbmbsmigrate KB864886

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FRx references HTML (via Excel 2000)

Circular Reference in Column

Issue

I am printing an FRx Report and I am using a 2 Variance Columns. I am pulling Current and Year to Date Information and also Calculating % of Net Sales on each. I can add the Variance for the Data Columns (Column F) but when I add the Variance for the % of Net Sales Columns (Column G), I receive the error Circular Reference in Column.

I have deleted the .g32 files and compacted both options. I also recreated the report layouts. I am not using a Reporting Tree. I also changed the report option in the Catalog to Calculate Columns First and it still doesnt work.


Resolution


Go to your Catalog of Report and select the Report Options tab. Next select the Acct/Tran Detail Tab. Make sure the box next to suppress CBR Calculation is UNMARKED. After unmarking this option, the report should generate without error.

This article was TechKnowledge Document ID: 7437

Article ID: 866402 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics SL 6.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 4.0
  • Microsoft Dynamics AX 3.0
  • Microsoft Dynamics NAV 4.0
  • Microsoft Business Solutions–Navision 3.70
  • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbnavisionfrx kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB866402

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Circular Reference in Column

Ranges using Multi-segment account in FRx

Issue

I have entered a range of accounts on a row in FRx and some of the accounts that should be within that range are not being included. What should I do?


Resolution

In FRx, when you enter a range using a full (multi-segment) account code, the range comparison is done on a segment-by-segment basis.

For example, the range 5000-1000-00 to 6000-2000-00 includes only accounts that match each segment. In this example, the first segment must be between 5000 and 6000, the second segment must be between 1000 and 2000, and the last segment must be between 00 and 00. The account 5100-1100-01, which you would think would be within the range, WILL NOT be included because the last segment is out of range of the 00.

This article was TechKnowledge Document ID: 3677

Article ID: 863100 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics SL 6.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 4.0
  • Microsoft Dynamics AX 3.0
  • Microsoft Dynamics NAV 4.0
  • Microsoft Business Solutions–Navision 3.70
  • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbnavisionfrx kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB863100

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Ranges using Multi-segment account in FRx

Unable to re-select the print option in Microsoft Forecaster

Issue Summary:
Unable to re-select print option in Forecaster

Issue Detail:
Unable to re-select print option. Once an option is selected from the print window the user must close the print window select a different option from the view drop down (view or batch), then re-select the batch to print. The print preview window is a new feature in Forecaster and all options need to work properly.

Reported in Build/Version: 6.7

Steps to Recreate:
1. Load standard centers and accounts

2. Created the following: Version, Column Set (with Version), Line Set and an input set.
3. Select Input link and input set created in step 2 then enter data.

4. Select Setup | Design wizard and created Type A view T1

5. Select Setup | Batch and created Print Batch as follows:

BATCH: TEST

VIEW: T1

CENTER: 11060

ACCOUNT:

PERIOD: 0 (default)

ASSIGNMENT:

6. Select Views link

7. Select batch created in step 5

8. Click the print icon

9. From the batch print window select the Line IDs radio button

10. Click print button

11. Click the Close Window link

Expected Results:


1. A print icon is available on the “Batch Printing” from frxforecaster/reports/report.asp.

OR

2. The Batch Print window retains print options after the print button is selected

Actual Results:
The batch print window closes and focus is on the FRx forecaster/reports/report.asp page “Batch Printing”. If the user wants to print the report again (incorrect options selected on print) they must select an item from the drop down, then re-select the batch to print.

Status of Resolution:
This bug was corrected in FRx Forecaster Service Pack 2 (6.7.134).

This article was TechKnowledge Document ID: 5353

Article ID: 865366 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Business Solutions for AnalyticsForecaster 6.7
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics SL 6.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 3.0, when used with:
    • Microsoft Business Solutions for AnalyticsForecaster 6.7
kbnosurvey kbarchive kbbug kbsolomonfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB865366

See original article:
Unable to re-select the print option in Microsoft Forecaster

MDAC hotfixes do not install or the hotfix may be re-offered by Windows Update

When
you install a Microsoft Data Access Components (MDAC) hotfix such as Microsoft Security
Update MS04-003 on a computer that is running Microsoft Windows XP, you receive
the following error message:

MDAC Hotfix Installer has
encountered a problem and needs to close.

On computers that are
running other operating systems such as Microsoft Windows 2000, the update may
be re-offered every time that you visit the Windows Update Web site.

The
error that you receive when you install the package, or the subsequent re-offers from Windows Update that you receive, are
caused because the installer log is not created. This log is overwritten every
time an MDAC hotfix is installed, and the problem typically occurs when one of the following scenarios is true:
  • The
    existing log is locked.
  • The
    existing log is marked read-only.
  • The
    existing log has a hidden file attribute that is set to
    on.

The
failure to create a new log blocks the application of the hotfix in a way
that Windows Update does not interpret as a failure. Windows Update may report that the
package was successfully installed when a file check will confirm that the
update installation was not successful. In these situations, Windows Update will continue to
re-offer the package until it is successfully installed.

To resolve this problem, follow these steps:

  1. Delete
    the Dahotfix.log from the C:WINDOWS folder or the C:WINNT folder.
  2. Try to install the update again.
For additional information about Microsoft Security Update
MS04-003, visit the following Microsoft Web site:

Article ID: 837188 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Data Access Components 2.7
kbnosurvey kbarchive kbprb KB837188

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MDAC hotfixes do not install or the hotfix may be re-offered by Windows Update

Credit Amounts in Budgets do not pull into FRx in Axapta

Issue Summary:

Credit Amounts in Budgets do not pull into FRx in Axapta

Issue Detail:

Description:
If using credit amounts in your budgets FRx will not be able to pull these figures onto reports.

Build:
6.5.152 for Axapta

Steps to recreate:

1. In General Ledger – Setup Budget Module create a budget called Test

2. In General Ledger – Ledger Budget select the Test model and choose an account (example 11120). Then enter a credit balance.
3. In General Ledger – Ledger Budget select the Test model once again and choose an account (example 11130). Now enter a debit balance.

4. Create a row layout the pulls in accounts 11120 and 11130.

5. Create a simple column layout. Making sure to have a Actual column and a Budget column that references your Test model.

6. Run the report.

Expected Results:
The report will run pulling both actual and budget amounts for both accounts regardless of whether it is a debit or credit balance.

Actual Results:
The report will run pulling in the actual balances for both accounts. However, if the budget amount is a credit the amount will not pull onto the report, debit amounts display correctly.

Status of Resolution:

This product bug has been corrected in FRx 6.5.184 and higher.

This article was TechKnowledge Document ID: 5096

Article ID: 864993 – Last Review: January 17, 2015 – Revision: 4.0


Applies to
  • FRx Financial Reporter 6.5
  • Microsoft Dynamics AX 3.0, when used with:
    • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbaxaptafrx kbmbsmigrate KB864993

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Credit Amounts in Budgets do not pull into FRx in Axapta

How to print — or text for fields having zero-amounts

Issue

On my FRx report, I would like to have zero-amount fields not print numeric zeros, but instead print either a line —— or the text ‘Zero.’ Is there a way to do this in FRx?


Resolution

In the Column Layout, there is a drop down containing default formats to select from in the Special Format Mask field. These can be modified as necessary. Amount formatting has three separate sections separated by semi-colons.

#,##0.00; (#,##0.00); 0.00

/ |

Positive Negative

amount amount Zero-amount

Change the display of zero-amounts to print either a line —– or the text Zero, within the Column Layout select the Special Format Mask field for the column desired. Use either the drop down to select a pre-defined positive and/or negative number format or use the edit bar from the top and type in the positive and/or negative number format. Finally, type a semicolon and then – if dashes are desired or Zero if zero text is desired. Repeat steps for each column in the layout requiring the special format.

The result should look as follows: Zero-amount fields having dashs - #,##0.00; (#,##0.00); –

Zero-amount fields having text – #,##0.00; (#,##0.00); Zero

** NOTE: If you desire to suppress printing of amounts, enter semicolons with nothing between them. The missing format prevents that type of amount from being displayed. Ex. #,##0.00;;Zero

** NOTE: If you desire DR next to positive amounts and CR to print next to negative amounts, you can do so by placing these in quotes anywhere in the format. Ex. #,##0.00DR; #,##0.00CR; Zero As in this example, there is no need for the parentheses for the negative amounts.

This article was TechKnowledge Document ID: 5070

Article ID: 864947 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Dynamics GP 9.0
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Dynamics SL 6.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 4.0
  • Microsoft Dynamics AX 3.0
  • Microsoft Dynamics NAV 4.0
  • Microsoft Business Solutions–Navision 3.70
  • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbnavisionfrx kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB864947

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How to print — or text for fields having zero-amounts

Catalog Is In Use by Another User

Issue

When I try to select an existing Catalog, I receive the error message, ‘Catalog is in use by another user.’ No one else is launched into FRx. What can I do to get into this Catalog?


Resolution


1. Exit FRx.

2. Locate the FRx Sysdata folder on the server.

3. Rename all files with the extensions of *.g32.

4. Relaunch FRx and select File | Compact FRx Database.

5. Choose to compact both the Current Spec Set Database and the FRx System Database.

6. Next, choose the Catalog of Reports and select the Catalog that is desired.

This article was TechKnowledge Document ID: 4632

Article ID: 864452 – Last Review: January 17, 2015 – Revision: 3.0


Applies to
  • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • Microsoft Business Solutions–Great Plains 8.0
  • Microsoft Business Solutions–Great Plains 7.5
  • Microsoft Business Solutions–Solomon 6.0
  • Microsoft Dynamics AX 3.0, when used with:
    • Microsoft Business Solutions for Analytics–FRx 6.7 Desktop
  • FRx Financial Reporter 6.5
kbnosurvey kbarchive kbsolomonfrx kbsmallbusinessfinancialsfrx kbgreatplainsfrx kbaxaptafrx kbmbsmigrate KB864452

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Catalog Is In Use by Another User

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