Office program crashes caused by Btmofficea.dll or Btmoffice.dll

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756

(http://support.microsoft.com/kb/322756/
)

How to back up and restore the registry in Windows

If you have the Send to Bluetooth add-in installed, you may experience crashes in Microsoft Office programs.

If you examine events in the Application Event log, you may see events pointing to a crash in Btmofficea.dll or Btmoffice.dll, similar to the following examples.

Event ID: 1000

Application Name: Winword.exe   
Application Version: 15.0.4481.1508 
Module Name: Btmofficea.dll
Module Version: 2.2.0.204 
Offset: 0000000000009e9a

Event ID: 1000

Application Name: Excel.exe  
Application Version: 14.0.6117.5003   
Module Name: Btmoffice.dll
Module Version: 3.0.2.298  
Offset: 0000913e

This problem is caused by a possible incompatibility between the Send to Bluetooth add-in and Microsoft Office programs.
To resolve this problem, please use the following steps to disable the Send to Bluetooth add-in. If the crashing problem is eliminated, we recommend you contact the vendor of the Send to Bluetooth add-in to inquire about an updated version of the add-in. 

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Exit the Microsoft Office program that is crashing.
  2. Start Registry Editor.

    In Windows 8 :

    On the Desktop, press the Windows key + R. Type regedit in the Open box, and then press ENTER

    In Windows 7 and in Windows Vista :

    Click Start , type regedit in the Start Search box, and then press ENTER.

    In Windows XP:

    On the Start menu click Run. Type regedit in the Open box, and then press Enter.

  3. Locate and select the following registry key, based on the ‘bitness’ of your Office installation and Windows
    • 32-bit Office plus 32-bit Windows

      HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice<Office program name>Addinsbtmoffice.Connect

    • 64-bit Office plus 64-bit Windows

      HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice<Office program name>Addinsbtmoffice.Connect

    • 32-bit Office plus 64-bit Windows

      HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice<Office program name>Addinsbtmoffice.Connect

  4. Right-click the LoadBehavior value and then click Modify.
  5. Change the Value Data to 0, and then click OK.
  6. Close Registry Editor.
  7. Start the Microsoft Office program.

Below is some additional information related to the Send to Bluetooth add-in.
CompanyName               Intel Corporation                                                                                                                                               
FileDescription           Office Bluetooth integration 

FileName                  C:Program Files (x86)IntelBluetoothbtmofficea.dll                                                                                                           
FriendlyName              Send to Bluetooth                                                                                                                                               
InprocServer32            C:Program Files (x86)IntelBluetoothbtmofficea.dll                                                                                                           
InternalName              btmoffice.dll                                                                                                                                                   
LegalCopyright            Copyright 2011 Motorola Solutions, Inc.                                                                                                                            
OriginalFilename          btmoffice.dll                                                                                                                                                                 

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

Article ID: 2849035 – Last Review: May 10, 2013 – Revision: 2.0


Applies to
  • Microsoft Outlook 2013
  • Microsoft Word 2013
  • Microsoft PowerPoint 2013
  • Microsoft Excel 2013
  • Microsoft Outlook 2010
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
  • Microsoft Excel 2010

Read the original:
Office program crashes caused by Btmofficea.dll or Btmoffice.dll

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