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Microsoft has released the Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:

• Issues that the hotfix package fixes
• Prerequisites for installing the hotfix package
• Whether you must restart your computer after you install the hotfix package
• Whether the hotfix package is replaced by any other hotfix package
• Whether you must make any registry changes to use one or more of the hotfixes in the package
• The files that the hotfix package contains

Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

• You cannot insert an image that is from a scanner or a camera into a document in an Office 2003 program.

  Note When you try to insert an image, and the image is not inserted into the document. Additionally, you may not receive an error message.

  This issue may occur if the following conditions are true:

  • You use a TWAIN driver.
  • You insert the image as black and white.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:

• The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

  For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

  842532

  (http://support.microsoft.com/kb/842532/
  )

  Description of Office 2003 Service Pack 1

• The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is
  running Office 2003 without Office 2003 SP1 installed.

  However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to enable the hotfix that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   01-Feb-2005  22:35  5.0.2919.6304  7,475,232  Office2003-kb893362-glb.exe

Microsoft Windows Installer .msp file information.

   Date         Time   Size       File name
   --------------------------------------------------------------------
   01-Feb-2005  19:53  13,282,304  Msoff.msp (full-file/administrative)
   31-Jan-2005  10:14   5,598,720  Msoop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

   Date         Time   Version      Size        File name
   ------------------------------------------------------
   11-Sep-2004  02:39  11.0.6404.0     161,984  Ietag.dll
   29-Jan-2005  00:44  11.0.6420.0  12,229,312  Mso.dll

Additional notes:

• For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
• For additional information about the differences between the two .msp files, see the “Strategies for Updating Office 2003 Installations” topic. To see this topic, visit the following Microsoft Web site:

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

Article ID: 893362 – Last Review: July 11, 2012 – Revision: 4.0